Topic: Fireface uc headphone output 7/8 making noise

Hi
I'm having a problem with my fireface uc .
I'm using 2 uc connected together to get 16 in and outs. I got a cable to split the headphones out into two separate 7 and 8 mono on each of them and I'm getting a weird noise only from these outputs.
The weird part is that it happens only when I start cubase.
Anyone knows what the could be the issue?

2 (edited by waedi 2021-02-04 01:06:05)

Re: Fireface uc headphone output 7/8 making noise

Could be the buffer setting in Cubase is too small ?
Try select a bigger buffer 512 ?

Can you change the main output of the cubase to another channel and see if the noise is going there ?

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

3

Re: Fireface uc headphone output 7/8 making noise

If the other channels work then maybe this is a simple ground loop issue? I am pretty sure connecting phones there would not show any 'weird noise', unless the two UC are not clock synced.

Regards
Matthias Carstens
RME

4 (edited by ramses 2021-02-04 05:08:16)

Re: Fireface uc headphone output 7/8 making noise

I removed my posting after more thinking and reading your post Matthias, it contains the essence whats important now to check. My post contained more info on general troubleshooting strategies, but got a bit long, thanks for getting it back to the point wink

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13

Re: Fireface uc headphone output 7/8 making noise

MC wrote:

If the other channels work then maybe this is a simple ground loop issue? I am pretty sure connecting phones there would not show any 'weird noise', unless the two UC are not clock synced.


Yes could definitely be that but how do I solve that?

Re: Fireface uc headphone output 7/8 making noise

waedi wrote:

Could be the buffer setting in Cubase is too small ?
Try select a bigger buffer 512 ?

Can you change the main output of the cubase to another channel and see if the noise is going there ?

The noise is only on 7/8 in each uc. The other outs work good!

Re: Fireface uc headphone output 7/8 making noise

What exactly are these outputs conected to? Have you tried with headphones?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface uc headphone output 7/8 making noise

RME Support wrote:

What exactly are these outputs conected to? Have you tried with headphones?

Regards
Daniel Fuchs
RME

They are connected to patch bay!

Re: Fireface uc headphone output 7/8 making noise

Please test with headphones directly....

Regards
Daniel Fuchs
RME

Re: Fireface uc headphone output 7/8 making noise

RME Support wrote:

Please test with headphones directly....

It works good with headphones. I need it to go to the patch bay though. Is there a way to do it?

Re: Fireface uc headphone output 7/8 making noise

How exactly are they connected, what kind of cable is this? If it works without noise with phones, then the noise is not caused by the output as such.

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface uc headphone output 7/8 making noise

RME Support wrote:

How exactly are they connected, what kind of cable is this? If it works without noise with phones, then the noise is not caused by the output as such.

Regards
Daniel Fuchs
RME

It's a 1/4 inch stereo jack that's splitting into two inputs..