Topic: Fireface UCX II and macOS 10.15.7 not connected

Hey there,

I'm new to RME and I have a big problem. I installed the the driver v2.22 for macOS 10.15.7 then I allowed the RME driver in Settings->Security but the interface is not shown in Totalmix or the Audio-Midi-Setup in macOS when I change to CC then the interface is working. But I really believe this is not the right way to use the interface.

Is there a solution for this issue?

Thanks a lot
Stephan

Re: Fireface UCX II and macOS 10.15.7 not connected

Did you try the Flash update ? May be worth to try ?
https://rme-audio.de/downloads/fut_usb_mac.zip

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UCX II and macOS 10.15.7 not connected

Yes I tried, but it is not updating.

Re: Fireface UCX II and macOS 10.15.7 not connected

stephan.wild wrote:

Yes I tried, but it is not updating.

Is the updater working but the unit is up to date ?
Or does the update tool not recognize the unit ?

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UCX II and macOS 10.15.7 not connected

The updater can find the device, but it does start the update

Re: Fireface UCX II and macOS 10.15.7 not connected

stephan.wild wrote:

The updater can find the device, but it does start the update

Does the updater provide any infos about the current firmware number in the unit ?

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

7 (edited by stephan.wild 2021-07-24 13:37:23)

Re: Fireface UCX II and macOS 10.15.7 not connected

It says:

USB: Current 37 New 36
DSP: Current 0 New 21
Class Compliant: Current 0 New 11
Fallback USB: 0

When I click on Update, nothing happens

Re: Fireface UCX II and macOS 10.15.7 not connected

I would try to find another computer to perform the update.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: Fireface UCX II and macOS 10.15.7 not connected

I tried two MacBooks pro 2018 and 2019 and one 2011 with macos 10.13.
At all systems the same issue.

Re: Fireface UCX II and macOS 10.15.7 not connected

Hello!

You could have a look, here:  https://forum.rme-audio.de/viewtopic.php?id=30462

Of course, switch the UCX II back to USB Mode(not CC)

RME Gear: Digiface USB, HDSP 9632

Re: Fireface UCX II and macOS 10.15.7 not connected

I switched ist back to normal mode before I tested the update

12 (edited by waedi 2021-07-24 20:26:01)

Re: Fireface UCX II and macOS 10.15.7 not connected

At this point I would contact RME support via Email : support@rme-audio.com

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

13

Re: Fireface UCX II and macOS 10.15.7 not connected

Driver 2.22 is from 2018 and does not know the UCX II at all. I just checked, the website's download description was screwed up. Follow the manual, you need driver 3.21. Should be displayed correctly now on the website as well.

Regards
Matthias Carstens
RME

Re: Fireface UCX II and macOS 10.15.7 not connected

Wow, thank you! That was the problem. I never thought, that the actual driver could be linked in the wrong way.

15

Re: Fireface UCX II and macOS 10.15.7 not connected

Good. Next time please read the driver readme. It does not mention the UCX II at all. Same for firmware update - there is none at this time.

Regards
Matthias Carstens
RME