1 (edited by OMICS 2021-08-06 08:43:13)

Topic: UFX+ Win10 - distortion on inputs in every DAW but not in TotalMix

Hi,

I have a very strange issue and, this time, no idea what the cause could be. If someone could give me pointers or knows a solution...please help!

I've installed Sequoia 16 and Reaper (both latest versions) with the latest RME drivers + firmware under the latest Win10 64-bit. Everything plays great and works well in the DAWs (at any sample rate), also with Media Player etc under Windows.
However, as soon as I try to record any of the inputs (analog or MADI), in either DAW, I get a very crunchy digital kind of bit-crushed and distorted sound. It doesn't matter if the session has just one recording channel or lots of them with plugins, the result is always the same and sounds like in the sample below. Of course, I checked that sample rates etc are good, match, tried different ones and tried all the settings in the Fireface options. Deactivating the onboard soundcard didn't help, latency and buffer don't make any difference. Also all the settings in the DAWs seem normal and good to me, as said, it sounds exactly the same in either of them.

The good news is that monitoring the inputs in Totalmix shows that everything is fine there! The signals sound how they should sound, no sign of any distortion. The bad news is that neither DAW receives them like that.

Fireface Settings: https://www.dropbox.com/s/45h4revgcargq … s.PNG?dl=0

Original sample: https://www.dropbox.com/s/7hg4iqsbbrhta … l.mp3?dl=0

Recorded sample: https://www.dropbox.com/s/k7j5ikjcmnhuf … d.mp3?dl=0


Any idea what that could be? I'll also try one of my Macs tomorrow (I'm normally not a Win user).

Thanks for any help,
Peter

MacPro 2009 5.1 (10.13.6, 2x3.46 6-Core), UFX+, FF800, Sequoia 16, Samplitude ProX5, Protools, Logic

Re: UFX+ Win10 - distortion on inputs in every DAW but not in TotalMix

Quick update...the UFX+ works fine on a Mac Mini 2012 and also when I use USB 2.0 ports on the PC (HP Z820). With the USB 3 ports (back or front) there's no way of making it work, always the same problem. Samplitude's / Sequoia support was totally on top to come to this concolusion so far.

Now the questions is whether the Texas Instruments USB 3.0 xHCI Host Controller is the one that was mentioned as the one of the not working ones in the manual or if something else is wrong. Latest drivers for ports and chipsets are installed. Next best thing I can do is get a PCIe USB 3.0 card.

Any other ideas welcome. Thanks!

MacPro 2009 5.1 (10.13.6, 2x3.46 6-Core), UFX+, FF800, Sequoia 16, Samplitude ProX5, Protools, Logic

Re: UFX+ Win10 - distortion on inputs in every DAW but not in TotalMix

With the ISO mode in the UFX+ settings activated I got it to work with one channel for now, will try if it’ll work for all later.

MacPro 2009 5.1 (10.13.6, 2x3.46 6-Core), UFX+, FF800, Sequoia 16, Samplitude ProX5, Protools, Logic