foxis wrote:ramses wrote:I have exactly the same right as you to express my opinion here in the forum. We have both done that now. Otherwise, really good luck with any upcoming fix. And btw .. I am not your enemy here ;-)
Again, your "opinion" was a snide remark that added nothing to an already frustrated situation. But you apologized, so let's leave it at that.
As feedback to RME:
This process took 2+ hours. Mostly due to poor documentation and tools.
1) The manual had no clear troubleshooting steps, and no reference to hardware diagnosis in the troubelshooting section in the manual.
2) I could not find any legend to the hardware diagnosis numbers on the hardware menu
3) The flash tool (on Mac OSX) is not able to flash hardware, or even read the hardware versions beyond the base firmware, without the drivers running properly.
4) The flash tool does not indicate A) that it needs the drivers or B) that they're not present. In fact, there is no feedback whatsoever, no error message, nothing regarding why it won't flash. Which lead me down on a wild goose chase regarding hardware faults.
So, maybe Apple is the root cause of the driver issue. But the shoddy flash tool and poor documentation surely did not help or build confidence.
Hi Foxis,
Four month later and it seems like nothing has changed at all, despite driver is now v3.27, I am having same problems with my Fireface UFX + and non of the workarounds of RME worked and no advice or anything coming from RME, just from other users trying to help and I just bought this soundcard in July this year (still under guarantee), first RME product ever and no so happy to be honest.
It seems like from Big Sur and ahead you are on your own, it could work or not and if it doesn't you are done.
I hope you have it sorted, I already wasted days of my work trying to apply workarounds, re-install drivers, OS, etc and countless hours reading and writing in forums...
What I believe is that RME have no idea how to fix this and don't have the courage to say "sorry, is our fault" at least, not that it will fix anything but shows some empathy for their customers which seems like RME ppl doesn't have much (neither manners) instead of leaving you follow endless trials to see if you can fix something that is not your fault at your own expense.
I am not a dev so can't say anything about Apple response, etc. in such cases but for what you just said it seems like they do their best to sort things out when drivers and hardware do not work, specially if they developers stay in touch to resolve issues, right?.
Cheers!
iMac Mid 2017 4.2Ghz 500Gb NVMe 64GB RAM Logic Pro X 10.6.3 Catalina 10.15.7 RME Fireface UFX +