Topic: RME DRIVERS - Possible Corruptions ? (UFX II USB) Win10
Intel i7 - 3.8Ghz
MSI Gaming Edge Wifi z490
Cubase 10 - 11 - 12
RME FIREFACE UFX II
Drivers and Firmware Up to Date
Howdy everyone, very first post on a forum and I need an input about this topic. I had tech jobs for 4 - 5 years and this problem is out of my knowledge:
I have worked about 2 years with RME and Cubase combined without ANY problems. Flawless.
I then decided to work from my hometown for few weeks, so I moved my setup for an 8 hours drive; protected equipment, original boxings and foams.. you know the song. Had no '' noticeable '' shocks during the road.
Once I connected my setup here... my RME started to behave in weird ways;
i.e; I could open a simple .wav file from the File Explorer and hear very brief high pitched spikes, glitches.
When I start clicking on mostly any application, such as Google Chrome, the playback starts to lose control and then audio starts going ON - OFF - ON - OFF - ON - OFF. About 2 times per seconds, very precise cuts like a metronome.
I do not know the term, but audio starts chopping and the only way to get a proper audio is to reboot the card. Then it ends up being ok for the next 20 seconds.
When I explained the problem to RME supports, the man though about Clocking Issue // Power Supply problems.
IT RANG A BELL because we had a big storm around Montreal / Quebec region, and I had power shutdown while my gear was open. But did not noticed anything wrong when it was back on.
So from my hometown, I started to troubleshoot: - Try different USB cable // Try different Power Supply Cable // Try different power outlet since '' maybe '' this house could not provide enough power for the card to work properly... who knows - desperate.
Then I had friends who had sound cards I could borrow for a test; I needed to believe this problem would also occur on these card because why would a Fireface break like this ?? ----- and there it was; the other card was a Fireface UC, installed the proper driver, and everything worked properly.
(This cant be true!! - I have to test my UFX II on an other computer)
So here I was, testing the UFX II on an other computer in the house... 2012 ish Alienware, quite clean and barely used. Installed UFXs Driver ( which is the driver_madiface_win_09747.zip download content on RME website )
And steams came out of my ears; the UFX had ZERO bugs on the other computer.
So I started to have weird hopes on my UFX and started pointing at corruptions between my computer and the drivers.
My TotalMix FX works super fine with the borrowed soundcard ( the Fireface UC ) -- But starts glitching at the same time with the card when I select my UFX II as Playback.
**** I do not need to have Cubase Open to make it go crazy, it goes crazy when it feels like it ****
**** I did reboots - I did disable / enable usb ports and tried different ones ****
Weird facts: I can play a game on STEAM for hours before it starts going crazy. But when I ask the card to playback more than one thing; it goes crazy.
Guesses I heard:
- Computer Powersupply had a shock from the drive, cant give enough power to the RME ? ( sounds hairpulled )
- Corrupted communication between UFX and this very computer ?
- Wrong uninstallation of the drivers ?
- UFX Powersupply burned from an electric shock during the storm... making it work halfway
I can not make business with this situation. Thank you all for reading this topic and giving any hints that comes in mind!
Thank you very much and wish you a beautiful time