Topic: FIREFACE 800 not works anymore

Hello guys.
I beg you to help me.
I have a fireface 800 card and it stopped working.
I have already changed two furewire cables, but the host light is on red.
Mac os Ventura - the driver installed several times, prescribed the permission in security - however, the host is on the same thing, the applications do not open - the icons appear and nothing more.
Help please - all head to words. mac os ventura 13.1, macbook pro 16 2019

Re: FIREFACE 800 not works anymore

I read here on the forum that the card works with Ventura OS - but what could be? I've been scratching my head for a week, I've re-read the entire Internet - there is no money for a new card, but I don't want to buy cheap ones

Re: FIREFACE 800 not works anymore

It stopped working after MacOs upgrade from Monterey to Ventura ? Correct ?
And you use those two Apple adapters Thunderbolt to Firewire ?

Could you read out the firmware version and the driver version you use ?
You also should check in the Ventura system security privacy settings if the microphone is enabled for Totalmix.
It normally is, but who knows ?
In the program Audio-Midi setup, is the FF800 visible ?

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: FIREFACE 800 not works anymore

3 min and i will give answer

Re: FIREFACE 800 not works anymore

I checked:
Version 3.41, for macOS
The Total Mix is not available in the mic settings in mac os, but it opens without mixer - i can open icons in upper part of the system
it ver is:1.75
Audio - midi setup - there is no any information about fireface 800

Re: FIREFACE 800 not works anymore

Totalmix version 1.78 is actual, yours 1.75 is outdated.
Here :
https://www.rme-audio.de/downloads/tmfx_mac_178.zip

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: FIREFACE 800 not works anymore

yeah
i am opened it
but nothing is changed
what to do?

Re: FIREFACE 800 not works anymore

alexmars212 wrote:

yeah
i am opened it
but nothing is changed
what to do?

You have to copy it into the applications folder and replace the old version.

also try :
switch off the FF800
Reboot the Mac
Switch on the FF800 when MacOS is running
just a try...

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: FIREFACE 800 not works anymore

3 min

Re: FIREFACE 800 not works anymore

nothing
Total Mix is openning but there is no mixer
Rme settings is not opened
No host still red light

Re: FIREFACE 800 not works anymore

any ideas ?

Re: FIREFACE 800 not works anymore

Have no more cards.
Some people hav it running but they can't say why !
Apple says, Firewire is not supported under Ventura..
apologize

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: FIREFACE 800 not works anymore

thank you bro
i am understand

14 (edited by oli77sch 2023-01-03 15:54:43)

Re: FIREFACE 800 not works anymore

With my Fireface400 on a Mac mini M1 and Ventura it matters in which order I power / boot the units. Fireface has to be already on before starting up the Mac.

FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2

Re: FIREFACE 800 not works anymore

Thanks i ll tried(((

Re: FIREFACE 800 not works anymore

oli77sch wrote:

With my Fireface400 on a Mac mini M1 and Ventura it matters in which order I power / boot the units. Fireface has to be already on before starting up the Mac.

... sometimes! Just now it went also the other way round.

FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2

Re: FIREFACE 800 not works anymore

oli77sch wrote:
oli77sch wrote:

With my Fireface400 on a Mac mini M1 and Ventura it matters in which order I power / boot the units. Fireface has to be already on before starting up the Mac.

... sometimes! Just now it went also the other way round.


hi man did you solve? same problem here. fireface is working but only audio. i cant send any midi to rme. in midi audio setup there isn't ff800. can anyone help me please? susing macbook pro 2022 ventura M2

18 (edited by oli77sch 2023-01-09 10:01:06)

Re: FIREFACE 800 not works anymore

alexmars212 wrote:

Hello guys.
I beg you to help me.
I have a fireface 800 card and it stopped working.
I have already changed two furewire cables, but the host light is on red.
Mac os Ventura - the driver installed several times, prescribed the permission in security - however, the host is on the same thing, the applications do not open - the icons appear and nothing more.
Help please - all head to words. mac os ventura 13.1, macbook pro 16 2019

Hi
I just went thru the whole thread again because it was marked as new replied.
I have the following questions and ideas:
- you say 'it stopped working'. So it worked before? What happened? System update? Bought new Mac? Waedi already asked that, but there was no answer from your side.
- do you have original Apple adapters (FW-TB2 / TB2/TB3)? Gianste probably can confirm this is really important (we were on FB discussing this). Third party adapters often don’t work.
- the RME apps (Fireface settings and Totalmix) are there but won’t open or don’t show a mixer window. The Fireface itself shows a red host led. To me are these clear indicators for a communication issue. So I would suggest to connect another FireWire device to the adapters to check this out (you already swapped cables, so this is checked out)
- don’t forget the simple things: unplug the adapters from the MacBook and from each other, plug them new, maybe to another TB port. Check if everything is firm.

FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2

Re: FIREFACE 800 not works anymore

Hi friends.
I solved the problem - I took it to the workshop and replaced the input board > firewire with a new one, plus they changed a small microcircuit in this circuit and everything worked. And this happened because I pulled out the firewire wire on the turned on device

Re: FIREFACE 800 not works anymore

alexmars212 wrote:

Hi friends.
I solved the problem - I took it to the workshop and replaced the input board > firewire with a new one, plus they changed a small microcircuit in this circuit and everything worked. And this happened because I pulled out the firewire wire on the turned on device

Cool! Yes, sometimes such an issue it's simply caused by broken hardware.

FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2

Re: FIREFACE 800 not works anymore

Would be helpful to know what was done there exactly.
Waht board is replaced ? part-number ?
What circuit is replaced ? Soldering or something to stick on ?
is this workshop an official service point ?

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: FIREFACE 800 not works anymore

Hello my friends
No problem - you helped me, I will try my best to help you. I am from Russia, exactly from the one with which no one wants to interact now - and this is a big problem. I found a link on the official website of the RME dealer here in Moscow, contacted them. I went to their workshop, they said that the fire wire board most likely burned out and they changed it. However, the card did not work, then they rang the whole circuit and found that a certain device called a stabilizer, or something else, did not work ... In general, the small chip was not working - they replaced it, and everything worked right away. I paid about 80 euros for the repair, and just gave them another 50 euros, because they are great and helped me a lot - and very quickly - it all took 2 hours. How so friends

Re: FIREFACE 800 not works anymore

The card is not working again, i think same problem