Hello, dear RME official! I am a buyer in China. I bought a RME UCX2 sound card in 2022, but it failed frequently in May of this year. At the beginning will only stay a few days, and the last one or two months more and more frequent, often one or two days will crash once. During the use, I did not artificially damaged. For this question, I contacted the RME official in China, that is, the dealer in China, but they replied to me that it could not be repaired on the reason that the sound card was not purchased through the RME authorized dealer in China. I was very troubled, so I went to the repairman to repair the sound card for repair, but they could not repair it. When the sound card failed, I checked the information, it was because I bought this batch of sound card products have a fault, this is the information I saw on the official website. I sincerely hope that RME official staff can see this email and reply, the sound card is I used the best sound card, but broken now, my work all by the sound card, the hand also very need this sound card to help me finish the work, so I hope RME website can repair or exchange. thanks!