Topic: Install Failed RME HDSP Series (02/12/24 4.4.7.0)

Hi!

I tried to install newest driver on my PC, Windows11, driver_hdsp_win_447

Install Failed RME HDSP Series (02/12/24 4.4.7.0)

Right now the driver_hdsp_win_436 is installed and running.

Any idea why it doesn't let me install the update?

Thanks

2

Re: Install Failed RME HDSP Series (02/12/24 4.4.7.0)

C:\Windows\DPINST.LOG should include more information on the error. Typical output:

INFO:   ****************************************
INFO:   02/12/2024 18:44:58
INFO:   Product Version 2.1.0.0.
INFO:   Version: 6.0.6000
INFO:   Platform ID: 2 (NT)
INFO:   Service Pack: 0.0
INFO:   Suite: 0x0100, Product Type: 1
INFO:   Architecture: AMD64.
INFO:   Interactive Windows Station
INFO:   Command Line: 'C:\Users\MC\AppData\Local\Temp\rme\dpinst64.exe'
INFO:   DPInst is not multi-lingual.
INFO:   ****************************************
INFO:   Current working directory: 'C:\Users\MC\AppData\Local\Temp\rme'
INFO:   Running on path 'C:\Users\MC\AppData\Local\Temp\rme'
INFO:   User UI Language is 0x407.
INFO:   Install option set: Force install if driver is not better.
INFO:   Install option set: uninstall will be set to delete driver binaries.
INFO:   Found driver package: 'C:\Users\MC\AppData\Local\Temp\rme\hdsp.inf'.
INFO:   Preinstalling 'c:\users\mc\appdata\local\temp\rme\hdsp.inf' ...
INFO:   ENTER:  DriverPackagePreinstallW
SUCCESS:c:\users\mc\appdata\local\temp\rme\hdsp.inf is preinstalled.
INFO:   RETURN: DriverPackagePreinstallW  (0x0)
INFO:   ENTER:  DriverPackageGetPathW
INFO:   RETURN: DriverPackageGetPathW  (0x0)
INFO:   ENTER:  DriverPackageInstallW
INFO:   Installing INF file 'c:\users\mc\appdata\local\temp\rme\hdsp.inf' (Plug and Play).
INFO:   Looking for Model Section [Devices.NTAMD64]...
INFO:   Installing devices with Id "PCI\VEN_1D18&DEV_3FC6&SUBSYS_00000000&REV_D4" using INF "C:\Windows\System32\DriverStore\FileRepository\hdsp.inf_amd64_a2b31ca44f9abe59\hdsp.inf".
INFO:   Installation did not occur because the hardware isn't currently present.
INFO:   Marked Phantom Device with Hardware/Compatible Id 'PCI\VEN_1D18&DEV_3FC6&SUBSYS_00000000&REV_D4' for reinstall on next plug-in.
INFO:   No drivers installed. No devices found that match driver(s) contained in 'C:\Windows\System32\DriverStore\FileRepository\hdsp.inf_amd64_a2b31ca44f9abe59\hdsp.inf'.
INFO:   RETURN: DriverPackageInstallW  (0xE000020B)
INFO:   No matching device was found for 'c:\users\mc\appdata\local\temp\rme\hdsp.inf'. Driver will be installed when plugged in.
INFO:   Created entry in Add or Remove Programs for 'C:\Windows\System32\DriverStore\FileRepository\hdsp.inf_amd64_a2b31ca44f9abe59\hdsp.inf'.
INFO:   Returning with code 0x100
INFO:   02/12/2024 18:45:06
*******************************

Here the card was not plugged in while installing the driver, so installation happens automatically when it is present.

Regards
Matthias Carstens
RME