Topic: [Solved] UCX ii not connecting to intel iMac with Ventura

Previously, I already had it working connected to the same computer with a recent firmware and driver, so I had already gone to security and privacy settings to ‘allow’  RME device to be activated. Then I my iMac’s fusion  hard-drive died on me. I replaced it with an SSD, got it back from repair with Ventura  installed (13.6.7). 

In USB mode it no longer works with the computer.  The Totalmix window doesn’t open. Reinstalling the driver doesn’t help.  I even reinstalled MAC OS.  Nothing helps.
The iMac’s system report lists the interface among the connected USB devices.
In CC mode, it connects to my iPad and works perfectly.

Most confusingly, the Flash tool SOMETIMES gets the correct info from the UCX II:
USB: 106
DSP: 34
Class-compliant 104
Fallback usb: 42
But sometimes, it’s correct only for USB (106),  and everything else has 0.

I’ve reached out to support, but in 7 email exchanges we’ve managed to only clarify my own ineffective attempts to solve the problem.

Thanks for your help!
This is my second RME interface, which I use with the quadmic ii after 10 years on a FF800.

2 (edited by waedi 2024-07-05 09:42:12)

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

What is the driver you try ?
After 7 email with RME support, the chance to find further help is almost zero.

The USB cable seems to be broke.

Connect the interface directly to the computer without hub or dock.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

thanks for the response.

the driver is v 4.10
the same cable works with the iPad. the same computer port works to connect iPad, iPhone, external ssd drive.

4 (edited by waedi 2024-07-05 10:09:06)

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

I would try the 331 driver instead.
And a new cable for a test. It was reported many times a cable does work for for other devices but not with the multichannel audio interface.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

I tried to install the 3223 driver, but it my OS 13 OS is too recent.  I'd have to do a downgrade. Not having ever done that, I would prefer to avoid it, and I would probably need to downgrade Logic.
I'll have to buy another cable to try it.  I'd be surprised as it's quite new, and I've been using it only in studio.

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

The 331 is not the 3223, try

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

waedi wrote:

The 331 is not the 3223, try

Solved!!
Next time you're in Florence, Italy, I'll buy you a drink!

Thanks

Re: [Solved] UCX ii not connecting to intel iMac with Ventura

I will let you know. Mille grazie !

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue