• Registered: 2024-07-10
  • Posts: 5

Topic: Fireface UC with new Macbook Pro 14'' M3

Hey guys,
i'm a bit of a newbie here, so i hope i'm posting this in the right section.
I've a Fireface UC that i've always used with my old macbook pro via USB, and worked just fine.
I've just bought a new Macbook Pro 14'' M3 running on Sonoma 14.3 - I've installed the latest driver of the UC and i've connected it via a USB-C to USB adaptor.
When i connected the Fireface, the Mac asked me if i wanted to connect the device but it doesn't show nor on the macbook system, nor in ableton.
What should i do?
Thanks a lot in advance for your help.

2 Reply by waedi (edited by waedi 2024-07-10 13:52:48)

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,541

Re: Fireface UC with new Macbook Pro 14'' M3

Be sure the unit is not in CC-mode, double-click the encoder while the unit is not connected on USB.

Install old driver 331 or perform firmware upgrade on the old macbook
Perform FUT, the device needs firmware upgrade to be able to use the new driver.
After successful firmware upgrade with the FUT, install new driver 410

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,774

Re: Fireface UC with new Macbook Pro 14'' M3

The UC does not have CC mode, but it could be in PC mode and needs to be switched to Mac mode (AP in the display after double click).

Does it show up as USB device in the system report at all?

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2024-07-10
  • Posts: 5

Re: Fireface UC with new Macbook Pro 14'' M3

CC mode is on MAC mode.
I've plugged the audio interface on my old macbook pro and installed the drivers 3223.
Successively i've plugged it in on my new M3 and still nothing.

'Does it show up as USB device in the system report at all?'
No, it doesnt appear at all.

What should i do?

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,541

Re: Fireface UC with new Macbook Pro 14'' M3

Replace the USB cable

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

6 Reply by Suspicious_Activity (edited by Suspicious_Activity 2024-07-11 14:22:57)

  • Registered: 2024-07-10
  • Posts: 5

Re: Fireface UC with new Macbook Pro 14'' M3

USB cable from audio interface to Macbook, replaced. Usb-c to usb port replaced. Tried different USB ports.
Nothing works.
Is there anything else I should install a part from the driver?

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,541

Re: Fireface UC with new Macbook Pro 14'' M3

Latest firmware.
Use the FUT on the old mac.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2024-07-10
  • Posts: 5

Re: Fireface UC with new Macbook Pro 14'' M3

additional info:
when the audio interface is not connected, it shows the red light on the 'host' but if I plug it, either with the new or old mac, goes off.
On the old mac, works, on the new one, doesn't appear, so I believe is something 'connection' related?!

  • Registered: 2024-07-10
  • Posts: 5

Re: Fireface UC with new Macbook Pro 14'' M3

now it worked with the following beta driver:
https://www.rme-audio.de/downloads/driv … dk_403.zip
on Sonoma 14.3

10 Reply by waedi (edited by waedi 2024-07-11 20:52:17)

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,541

Re: Fireface UC with new Macbook Pro 14'' M3

Please, open the Fireface Settings dialog and read out the firmware version number.
The latest version is 127, if yours is older then perform firmware update with the FUT
https://rme-audio.de/downloads/fut_usb_mac.zip

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue