1 Topic by geroi (edited by geroi 2024-11-01 02:46:08)

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Topic: meters all show infinity + there is Error near disconect checkbox

Used both on winxp x64 and linux. Some days ago first problems manifested themselves as red diod blinking. After several reboots it could connect with red led to off state but all level meters show infinity and do not move and there is inscription error near disconnect checkbox. Tried other pci slots and another pc but the result is the same. The card is steinberg hammerfall hdsp nuendo multiface from 2003. Is it totally broken or can be fixed?

  • waedi
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Re: meters all show infinity + there is Error near disconect checkbox

Is it possible to provide a screenshot from the hdsp Settings dialog ?

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3 Reply by MC

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Re: meters all show infinity + there is Error near disconect checkbox

Try an external power supply.

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Matthias Carstens
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4 Reply by geroi (edited by geroi 2024-11-01 15:04:11)

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Re: meters all show infinity + there is Error near disconect checkbox

I have already put it out of the chassis. The settings were the same as they had been before when it stopped working. Such no metering had happened sometimes before but usually was solved by unplugging and plugging back firewire cord. I don't have external power supply, it's not needed for connection to pci card.
I have also tried switching between all 8 built in presets to no result.

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Re: meters all show infinity + there is Error near disconect checkbox

What are specs for power adapter?

6 Reply by waedi (edited by waedi 2024-11-01 19:03:02)

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Re: meters all show infinity + there is Error near disconect checkbox

Is it not printed on the box next to the power socket ?

This is from the Multiface ll wich I guess is the same as the Nuendo-Link box

The standard RME power adapter should work fine :
https://www.thomann.de/de/rme_ntcardbus_x.htm

https://i.ibb.co/Rcxh7p9/Bildschirmfoto-2024-11-01-um-18-59-34.png

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  • waedi
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Re: meters all show infinity + there is Error near disconect checkbox

This one is fine :
https://www.thomann.de/de/rme_ntcardbus_x.htm

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Re: meters all show infinity + there is Error near disconect checkbox

From manual:  current of more than 2.5 A during initialisation. Current at 12 Volt operating voltage: unloaded 500 mA (6 Watts), loaded 760 mA (9 Watts). Supply voltage range DC 8 V – 28 V, AC 8 V – 20 V.6 Don't understand if it needs ac or dc? Or both? I want to find smth compatible as routers have similar jack.

9 Reply by waedi (edited by waedi 2024-11-01 19:36:25)

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Re: meters all show infinity + there is Error near disconect checkbox

AC adapters are almost vanished from the market.
DC is used by default.

I would take the RME power supply it has enough power (24Watt) and is made for RME devices.

Also, the RME shop has listed the Multiface for this power supply :

https://i.ibb.co/yRgKCHK/Bildschirmfoto-2024-11-01-um-19-34-15.png

https://www.rme-shop.com/cgi-bin/sh0018 … ml#SID=113

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Re: meters all show infinity + there is Error near disconect checkbox

I have this one https://www.avito.ru/moskva/telefony/bl … _545641837
Compatible?

  • waedi
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Re: meters all show infinity + there is Error near disconect checkbox

geroi wrote:

I have this one https://www.avito.ru/moskva/telefony/bl … _545641837
Compatible?

No, the polarity is wrong.

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Re: meters all show infinity + there is Error near disconect checkbox

It worked but due to the following cunning method: 1 booted xp with power adapter (i use available 9v 0.7a positive center wire) disconnected 2 if sync fails i replug the firewire cable (only original cable works,  cable from phaseone digital back does not work) 3 red diod starts flashing 4 now i insert power adapter into receptacle and voila: flashing stops and meters work. So previously external power was not required. I suspect that some radioparts in pci card no longer supply required power due to age - that's why this method helps.

13 Reply by waedi (edited by waedi 2024-11-02 01:33:51)

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Re: meters all show infinity + there is Error near disconect checkbox

See post number 3

and you still have the option to ask for repair...

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Re: meters all show infinity + there is Error near disconect checkbox

It works now with external power adapter. Why repair? Sending for repair abroad would be costlier than buying another used one locally.

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Re: meters all show infinity + there is Error near disconect checkbox

After starting using external power adapter meters have started to show -75db noise level for non-connected inputs, is it normal? Connected to preamp inputs show -50db with pream off. Before it had been -99db with power from firewire. Second audiocard showed -72db which is now replaced back by hdsp. Either inputs have become noisier or the previous metering was incorrect or actual metering has become incorrect.

16 Reply by MC

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Re: meters all show infinity + there is Error near disconect checkbox

Ground loop and/or leakage current. Or sample rate is higher than 48 kHz.

Regards
Matthias Carstens
RME

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Re: meters all show infinity + there is Error near disconect checkbox

The problem is solved now. The cause was low voltage of the power adaper first tried namely 9v 0.7a. Replaced today by luckily found 12v 1.2a it started to sync and work perfectly again. Shows now -90db noise which is close to what it was. I was already going to sell it for parts but it's alive again saved at the last moment with me going to give up. So, the main message here is the correct voltage.