Yes I did... I also tryed 2 other slots in my mainboard.. all the same. Even on line-out I got the hiss.
I did a sample Line-IN->Line-Out.

ZYron

Probably it is. What I did over the last days...
Tighten all screws on my Hardware, checked all my PCIe slots even replacing my PCIe Graphic-Card with a PCI one. Tested the Card in 3 totally different PCs.. everywhere the same.
All I can do now is to replace my PSU with a better one.
Is there a list of PSUs known to work with the PCIe Cards? Maybe a list of Mainboard too?

Thx ZYron

Hi,

I also have the exact same problem. Just installed my new HDSPe AIO the day before yesterday. I also hear quite loud computer noises (mouse movements, screens loading, etc.).

Tried both the RCA outputs and the phones jack output - the noise is the same on both outputs.

Now, interestingly, in my case the level of the noise does NOT depend on the mixer - it stays the same regardless of the volume on the mixer (or the output level settings). So, due to the fact that I use a headphone amp, I was able to get rid of the noise in the headphones by increasing the output to quite ridiculous levels on the mixer and then turning up the phones amp volume just a tiny notch (so that the incoming noise is far too quiet relative to the signal to be audible).

However, I can't get rid of the noise in my monitors, because my monitors do not have their own volume control. And the noise is quite audible when working in Cubase, for example, especially in the quieter parts of the tracks.

Elsewhere on these forums I've noticed that certain Gigabyte motherboards were listed among the suspects for some other cards. I'm not sure if this is really the case, but I do have a Gigabyte GA-X48-DQ6.

My PSU is a 750W Chieftec (CFT-750-14C) (http://www.hardware.info/productdb/bGRk … rbo_750W/#)

Is it possible that the noise could go away by using the balanced breakout cable? Can't try that since I don't have it (yet)

I would be extremely happy if there was an easy solution to this...

Best regards,

Switters

As a follow up we are currently testing a fix for this phenomenon. It is now clear that it shows up only on a fraction of the computer base, and did not on any of the ones that we tested with (Murphy's law...). I will report more on monday afternoon, please be patient until then.

There will be a fix. It probably needs an easy soldering operation on the card. We will come up with all the details soon. Thank you for your patience.

best regards
Knut

Here is more information: it seems we were able to fully resolve this issue, more confirmation will come in today. I will post a note on how to proceed at this place, most probably tomorrow.

The fix is clear, but we are still testing on different systems to not have another bad surprise. Customers that return their cards will get modified ones. The procedure will start most probably next week.

Switters, your card still needs the fix. Obviously with balanced connections you have less problems.

Also on your unbalanced cables it seems that either both MIDI in and out are defective, or just wrongly labeled (did you ever try to use it the wrong way?)

Hello, I'm about to purchase a new AIO from musik-productiv.de should I be worried of getting a card with the hiss problem or should I just wait?

Thanks,
Fabricio

Hi,
same problem here on an Intel 8 core mac.
Is the answer to return the card? What about postage costs and now time down for my studio?

Any update to this problem?

thanks Matthias, would a replacement fix the problem or is this a generic problem that needs engineer fixing, i.e. if my dealer replaces it should the replacement (theoretically) work?
thanks, Ian

The fix requires soldering and that is why you have to exchange the card (obviously we have now started to ship modified cards). No one said you have to or are allowed to 'fix it at home'. Apart from that, according to your former posts your card dod not work at all so if I were you I had it exchanged already.

The modified cards that are shipping now have a small green point on the white label found outside on the package. This label contains type and barcode. The card itself is not labelled different.

Hello, Matthias,

I have another, well... "subquestion"

I also had this computer noise problem... I mean, I obviously still have it, but I don't hear the noise anymore since I replaced the original unbalanced breakout cable with the balanced one. Exchanging the card is quite a problem for me, because I would have to send it back to Germany (from Slovenia), and that's a bit of a pain in the behind... Not to mention that I'd be without a card for weeks.

Now, since I've replaced the cables, the noise doesn't bother me at all anymore (I can't hear it no matter how hard I try, except out the phones output if I set the output on the mixer really low, which I have no reason to do). Should I exchange the card anyway - I mean, does the noise mean that there is anything else wrong with the card - or is the noise all that's wrong with it? Because if this (now inaudible) noise is all that's wrong, I won't replace it, since it doesn't bother me.

Best regards,

Switt

I have the same problem. As I understood easy solution not found and it is necessary to send card to the resoldering (sweat, braze) into Germany. This is very sad. But we in Russia did not become accustomed to surrender to problems. Matthias, if for eliminating the problem of noise and whistles is necessary simply something to resolder, this is don't need to make to you in Germany. In Russia also know as to solder Simply show where to solder and what to solder. Instruction with the pictures is necessary. Possible whether to place its here on the forum in this top? Also it is possible to send information about this (about the correction method of problem) to your dealers in other countries (in Russia it 4Sonic, Contact person: Andrey Ivanoff, Phone: 007-495-9830565, E-Mail: ivanoff@4sonic.ru I know Andrey Ivanoff and can be connected with him at any time) . I think simpler to go into the workshop on the adjacent street, than to send the card into Germany and wait 1-2 months...
(very sorry for my english.. )
Do not ignore this theme please, this is very most important problem! In Russia already completely sold off entire first party AIO and very many users can encounter this problem!

Very big thank you Matthias!

Please, Mr. Carstens, post the serial numbers of the old (unfixed) cards!

I have already send my card to Thomann. They have indeed no clue. All the cards they have in stock right now are without green points.
But painting a green dot on a package is really easy. Everyone can do this!

Hi,

I ordered a HDSPe AIO on this monday from musicstore.de and, as I feared, they send me a non-green spotted card which indeed
have serious noise going in both monitor and headphones output (hard drive and mouse noises as reported previously).
So it seems the suppliers are still not aware or not giving a crap about this issue!!
Oh well...

I hope they understand the issue and don't send me back another new card that has yet to be fixed!!

Thanks for your attention RME,

Filipe

Portugal

My new mac pro is on its way and I have no audio card...

Hello,

Andrey has the instructions now. Customers in Russia can contact him directly.

Regards
Daniel Fuchs
RME

"This reply" only referred to fabriciom's posting above mine, where he said his new Mac was on the way. If the card works without problems in this computer, he will have an audio card to work with straight away, and can choose to have it modified at a later stage, when time permits.
Apparently, you have not (yet) purchased an AiO, so this should be of no concern. Contact your dealer or local distributor to make sure you get a modified card straight away, and all will be well.

Regards
Daniel Fuchs
RME

Thank you very match!

I'm afraid there's a misunderstanding - this wasn't an "offer" at all. It was my impression that you already had the AiO and were waiting for the Mac to arrive and worried that it would be noisy. In this context I suggested to try it out first. If you haven't got an AiO yet, then by all means do wait for the new or revised ones.

Regards
Daniel Fuchs
RME

Definitely not.