Hello all,

I'm new to this forum and very new to this device. I'm posting this on behalf of a collaboration partner, who's having some technical problems with his RME Fireface 400 device. A colleague of his accidentally pulled the firewire 400 plug out of his laptop while both the computer and the Fireface 400 were on and being used. After noticing the obvious cause of the problem, we tried to restart the device and computer (multiple times) with no luck in getting the laptop to recognize the Fireface 400 at all.

Has anyone else experienced such problems before? It seems like the rest of the Fireface 400 hardware is fine, and all the software (drivers) needed to run it are definitely still installed on the laptop. I've searched Google and many audio forums already, but I haven't come across anything out there that seems to relate to this problem. My guess is that the sudden unplugging of the Fireface 400 sent an aggressive shock between it and the laptop, though I've no idea where to begin checking this.

We've tested the laptop's firewire 400 port with other devices and it seems to be working as it should. We would like to test the Fireface 400 on another machine but there isn't one currently available that can run the needed software.

Any suggestions, guidance, past experiences, or other tips regarding this situation would be greatly appreciated. Thank you for spending your time reading this post.