Topic: fireface 400 pb with "factory programming"

Hi,
i just buy a Fireface 400 . I have install the drivers and update de firmware and a message comes when clicking on the fireface settings:

" Factory programming not complete"

"Record and playback is disabled. Your device should be returned to the factory. Please contact our technical support at support@synthax.de"


Could you help me?

Thank you very much!!

Jseb25