Topic: FF400 - numerous problems since firmware and driver update

Would someone please link me to the method for rolling back FF400 firmware and drivers to ones that work with SP3?  Thanks!

I've loved this thing. . . until now.   I'm on Windows XP SP3 and just updated my firmware drivers as recommended.  I run Sonar 8.53 and started noticing problems a few days ago after the update:  A whining particularly noticable in channels 1-4.  I didn't notice the crackling and poping in the headphones but I was mainly using an external converter and SPDIF to the FF.

Well, now I've been recording at 96k trying to use the now unusable channels 1 and 2 and I'm getting crackles and pops in the headphones.  I've never heard this before.  I've seen recommended on here and elsewhere that rolling back the firmware and drivers is the way to go.  Please let me know where to find how to do this.  I've searched "rollback" "drivers" "firmware" and other combinations and can't find it.  I simply want to get my FF400 back to its working state.  I'd love to get the "upgrade" if it's actually an upgrade in any meaningful sense for XP users; but cannot pay for such a thing at this time.

Thanks for any advice!

2

Re: FF400 - numerous problems since firmware and driver update

What is your current firmware and driver version?

Regards
Matthias Carstens
RME

Re: FF400 - numerous problems since firmware and driver update

current:

firmware 1.70
driver 2.9992

4

Re: FF400 - numerous problems since firmware and driver update

The unit is defective and needs service. Please contact your local distributor.

Regards
Matthias Carstens
RME

Re: FF400 - numerous problems since firmware and driver update

since these issues arose immediately following my firmware and driver update, please clarify:  is there a hardware update that needs to take place for non-defective FF400's--or some of them--to use current firmware and drivers?

I'm asking because I have now found that the issues seem to come and go; so I'm simply trying to rule out that I'm having the same problem that has been noted with some of the older FF800's when using new firmware/drivers.

On the other hand, if I'm the only one, then I'll assume it's user error or some type of software conflict that I need to resolve.

thanks

6

Re: FF400 - numerous problems since firmware and driver update

There is no hardware update for FF 400.

Regards
Matthias Carstens
RME

Re: FF400 - numerous problems since firmware and driver update

OK--thanks; then I'll just push forward for now and see if the problems persist.