Hello All,

I have been a user of the Multiface II with HSPe PCIe for 12 months and have enjoyed the capture and playback quality.

Unfortunately, when running Cubase sessions, I am often forced to increase latency to maximum (4096 ms) in order to avoid glitching. Very often though, 4096 ms is not enough and I need to disable plugins.

My questions is: What change can I make to the system so that I can run at a lower latency? My expectation when buying and installing the PCIe audio interface system was to be able to run sessions at very low rates without glitching. I'm wondering if there is a hardware/configuration change that can be made to my system to allow the Multiface to pipe data faster.

Machine details:
> Mainboard : Gigabyte P55M-UD2
> Chipset : Intel P55
> Processor : Intel Core i7 860 @ 2800 MHz
> Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
> Video Card : NVIDIA GeForce 9600 GT
> Hard Disk : ST31000528AS (1000 GB)
> Hard Disk : ST31000528AS (1000 GB)
> DVD-Rom Drive : Optiarc DVD RW AD-7240S
> DVD-Rom Drive : LX5092O ZDN154S SCSI CdRom Device
> DVD-Rom Drive : LX5092O ZDN154S SCSI CdRom Device
> DVD-Rom Drive : LX5092O ZDN154S SCSI CdRom Device
> Monitor Type : ACER X243HQ - 23 inches
> Network Card :  RTL8168/8111 PCIe Gigabit Ethernet Adapter
> Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
> DirectX : Version 9.0c  (March 2006)

If there is more information that I can provide to help troubleshooting, please let me know.

Thank you very much for your help.