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RME User Forum → HDSP(e) series → HDSPe MADI + Celsius W380
Hello,
is there anyone successfully running a HDSPe MADI card in a Celsius W380 workstation?
Our machine here with the latest BIOS doesn't boot with this card installed. Card and machine are OK, so this must be an incompatibility issue. If there is anyone who was successful, please let me know BIOS version, hardware revision number etc.
Regards,
Martin
Hi Martin,
the HDSPe MADI was running fine in a Celsius W360, XP32 - always running the latest BIOS version.
The card is also running fine in the latest Fujitsu Celsius M470-2 XEON Workstation (PCIe Rev 2 Slot)
on Win7 64 Bit.
Is your machine not booting at all?
cheers Oliver.
Hi Oliver,
> HDSPe MADI was running fine in a Celsius W360
here also. That's how we know the card is OK.
> Is your machine not booting at all?
No, nothing. Black Screen, a small LCD on the machine gets frozen displaying "Status: 49", Fans speed up to maximum and keep running.
Bye Martin
Hi Martin,
it could be also a resource conflict with another card (e.g. graphics card) - so changing cards to different
slots could solve it. It could be also changing a simple BIOS setting.
My suggestion would be contacting your Fujitsu Service Partner where you bought the workstation or
the Fujitsu hotline directly. They will help you directly and give you the adress of the closest professional
service partner. Then show them your problem directly Face2Face. I guess in this case also no need having
the hard disks installed if you bring it in, if that is a problem. If it is a real BIOS problem it can be solved
pretty fast as the development sits in Augsburg - when I remember correctly. I had another small case
some time ago and it was solved quickly. http://de.fujitsu.com/support/servicedesk.html
Hope this helps - cheers Oliver.
Hi Oliver,
it could be also a resource conflict with another card (e.g. graphics card) - so changing cards to different
slots could solve it.
we tried this. It didn't work.
It could be also changing a simple BIOS setting.
I hoped for somebody telling me: "Just use this BIOS setting and it will work". We do not want to do to much trial and error. This is because we weren't able to find any PCIe related setting, which appeared to be useful in that sense, so we do not know where to start. Additionally, we want to avoid removing and installing the card many times in order not to wear down the connectors. Removing and installing would be necessary since we aren't able to access anything including the BIOS settings when the card is installed.
The last hope I have is that there is an old BIOS version (we got the recent one) which works.
My suggestion would be contacting your Fujitsu Service Partner where you bought the workstation
We did this, they weren't able to help, either. The Service Partner took the soundcard and installed it in other machines of the same type and they also weren't able to boot. Fujitsu suspected the mainboard to be defective and they offered to change it, which frankly doesn't make much sense to me. The machine worked fine so far and as long as there is no other clue why the new mainboard would help, it is mainly a waste of time.
Our IT-Guys think that the most likely reason is a (general) incompatibility with the mainboard chipset and the soundcard. RME knows of another customer haven the same problem with this type of workstation.
Seems like we finally have to exchange the workstation.
Cheers, Martin
Check if any "Spread Spectrum" settings are active in the BIOS and deactivate them.
Check if the BIOS tries to boot from PCI graphic-card instead of PCI Express (usually you can set which one is tried first and PCI mostly seems to be the default).
Check if the PSU can handle the load (plug out all harddrives and DVD/CD drives).
RME User Forum → HDSP(e) series → HDSPe MADI + Celsius W380
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