Topic: RME FF 800 problem

Hello such. I'm new here and I got by private and is supported by RME.

Forgive the English, I am Spanish and do not speak English and do it with a translator.

I have a problem with my Fireface 800.

I worked well with my configuration but for a time when you connect both my PC and my MAC, and it takes a while running (about 5 or 10 minutes, sometimes longer), lost the doe is disconnected to the PC, jumping a window telling me that the drivers have been uninstalled, not sound but the lights on.

Once when this happened to me to have lights on all ANALOG / DIGITAL STATE

At first thought it was firewire card, I changed a Lacie FW400 chip TEXAS and the problem was, I updated the drivers and firmware the problem was, I've changed the firewire cable with a new one and the problem remains.

PCs with Windows 7 and FireWire 400 gives me problems and MAC with Snow Leopard 10.6 and FireWire 800, also gives me the same problem.

To return to working with her I have to turn it off and back on and the time it happens again the same.

Re: RME FF 800 problem

Looks like the unit needs repair - please contact the shop where you bought it.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: RME FF 800 problem

Then there may be nothing programming of internal interface? That you think that is internal problem of any part of the interface

Thanks

Re: RME FF 800 problem

There is nothing that could be "reprogrammed" by the user... Please send the device in, we'll find out what is causing this.
I assume you also tried different cables?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME