>> Product: RME Fireface 800
>>> Manufacturer: RME
>>> Model: Fireface 800
>>> Date of purchase: more or less for 3 years
>>> Place of purchase: Showpoint (Brazil-RJ)
>>> Hardware Description:
>>> Operating system: Windows 7 Ultimate (Original) 64bit
>>> Motherboard: Maximus Formula startling
>>> Processor: Intel Q6600
>>> RAM: 2x2GB Corsair Dominator 1066MHZ Married
>>> Video Card: Nvidia G-Force Series 7
>>> Audio Software: Adobe Audition 3.0.1 (Original)

the tests

I tested the port 400 on 3 different computers not recognized
I tested the port 800 on 2 different computers and did not recognize
ff800 reinstalled various drivers and FireWire card and the pc did not recognize

Hello, this my equipment worked perfectly for 3 years
Then one day I got a BSOD (Blue Screen, Fireface_64.dll) then
after restarting the machine it no longer recognizes the manager
Slide HOST and the red light stays on, I used the
cable that accompanied the original product, she connected the FireWire 400 port of
unit. , After an extensive search in the forum of RME, soon identified
many people with the same problem, SOURCE>

http://www.rme-audio.de/forum/viewtopic.php?id=9979
http://www.rme-audio.de/forum/viewtopic.php?id=5515
http://www.rme-audio.de/forum/viewtopic.php?id=10712
http://www.rme-audio.de/forum/viewtopic.php?id=10458
http://www.rme-audio.de/forum/viewtopic.php?id=10355

even there also reported that some people will
in Brazil with the same problem that even in the same store bought that I,
after contacting technical support as the official site of RME
that my parents would

BRAZIL
#
Um Instrumentos e Equipamentos Ltda.
# Rua Godofredo Rangel,
# 80 - SP
# Brasil - 04.051-010
# Phone: (11) 5581-8881
# Fax: (11) 5581-8881
# E-mail: vendas@uminstrumentos.com.br
# Web: www.uminstrumentos.com.br

One called for Um Instrumentos and asked me to contact the support department that might be.

Show fix
atendimento@showfix.com.br
Contact: ES (28) 3554-2389

Then after talking to the coach by phone and explain to him what happened, he told me he has several cases
like just sitting there including some that are still under warranty, he said that the problem would be the FireWire controller card
and that the supposed IC (or IC) that this would "CI TSB81BA3" was not coming and the request had been made Presonus a lot of time so
there was no prediction of how long the concert.

I like the trademark user RME I felt compelled to come to the forum to try and help get a certain satisfaction about this, because my
studio is completely stopped because of this inconvenience I have no idea what happened or why the coach knew me explain it
why it came to pass this problem, much less found in the forum details, just things like "you fried your input" but no one talking or
explaining why this happened, I think the RME is a serious company-level and extremely professional and love working with this interface, but
not understand how the RME FF800 and the "Sound On Sound" Best Computer Audio Interface "Award 2011" could no longer work with a simple restart the computer,
and need to know exactly what is causing this problem so i rather have a chance to avoid him, I understand problems happen ... but the biggest problem now is no prediction
spare parts to service, it is somewhat disrespectful to the customer, even in my case where appointments were in the studio that depended on the board.
With all due respect.
We as customers rme an explanation about this problem.

Some doubts.

How should I proceed?

This CI should not be provided by the RME for the replacement parts had to be original? who does this fall and the PreSonus or RME?

Who is responsible for replacement parts for the technical assistance of RME?

Doubt is the most important because this is happening with me and so many people, leading to what this port will burn?

Can I get this IC on my own and it will send technical assistance to repair, if so where do I find?

I am very grateful for the help.

Diego D.