Topic: Sonar X1 and Fireface 800

Any word on problems with audio quality in Sonar's new X1? I got X1, I really like the new interface and the new production tools, ProChannel is impressive. However, my sound quality seems top be suffering, some digital type distortion at low gain settings, track arming delays of up to 10 seconds (which I've seen reported by others and just seems curious), and some mentions of a patch in April which must mean RME is aware of some issues. Does anyone have better information on problems with X1 and Fireface 800?

Re: Sonar X1 and Fireface 800

rpm61 wrote:

Any word on problems with audio quality in Sonar's new X1? I got X1, I really like the new interface and the new production tools, ProChannel is impressive. However, my sound quality seems top be suffering, some digital type distortion at low gain settings, track arming delays of up to 10 seconds (which I've seen reported by others and just seems curious), and some mentions of a patch in April which must mean RME is aware of some issues. Does anyone have better information on problems with X1 and Fireface 800?

No idea man.  Same thing happen in 8.5.  Once you get a little bit of a project going those 10 second delays will turn into your FF800 hanging and corrupting your project or having to be rebooted before you get playback.  I've been using WDM instead of ASIO with a little better luck.  Sound doesn't go away but the damn thing crashes pretty frequently now.  I truly wish I could just take this thing back and get something that works with my OS and my DAW and be done with it.  No way to be competitive when we have stuff like this.  What's funny is I have been using Cakewalk since the late 90s with soundblaster/motherboard soundcards etc and never have I had any kind of setback/critical failure as I have had with the most expensive soundcard I have ever bought... this thing.  And by soundcard I mean soundcard.  At this point I am just using it to listen to MP3s on my computer.  Work is out. 

Good luck to you.

3 (edited by kasaudio 2011-04-11 07:53:34)

Re: Sonar X1 and Fireface 800

Does FF800 work fine with other programs (with asio)? The delay you both describe seems weird. Have you noticed dropouts on playback while this delay comes in?

Re: Sonar X1 and Fireface 800

Gee guys, been joggling for almost 3 months and decided to buy a FF800 last Friday. If I had read about such issue with Sonar (I'm using 8.5 and X1) I would have either waited for a solution or choosed something else !! Maybe I might keep my Frontier Design Dakota onboard for a while... I have not experienced (yet) what you are describing - I have barely played with the FF800 for a few hours, but no serious work yet.  This is outrageaously discouraging if what you say is true for everyone using Sonar - and I must see something (solution) about it, otherwise I will use my agreement with store that I can return and change for something else. 

RME tech support, did you read this ?

Rob

Re: Sonar X1 and Fireface 800

lanstrad wrote:

Gee guys, been joggling for almost 3 months and decided to buy a FF800 last Friday. If I had read about such issue with Sonar (I'm using 8.5 and X1) I would have either waited for a solution or choosed something else !! Maybe I might keep my Frontier Design Dakota onboard for a while... I have not experienced (yet) what you are describing - I have barely played with the FF800 for a few hours, but no serious work yet.  This is outrageaously discouraging if what you say is true for everyone using Sonar - and I must see something (solution) about it, otherwise I will use my agreement with store that I can return and change for something else. 

RME tech support, did you read this ?

Rob

It's true man.  I have a hot rodded machine.  I have tried all kinds of work arounds and even tried different firewire chipsets at this point.  My Firestudio Project outperformed this thing as far as stability is concerned.  I didn't notice the issue at first as I wasn't doing much.  It didn't become really noticeable until I hit a bigger project.  ASIO is unusable.  WDM is usable but sucks. 

For what it's worth I am a technical analyst that has worked for many large companies and even the Department of Defense.  I'm fairly certain at this point if I can't get this working right then it's definitely the drivers.  All other factors have been ruled out for the most part.   Sure I could have missed something but tried different drivers, different firewire chipsets (Via and TI), different cables, different audio mode (asio, wdm), and as you can see multiple people's machines are having this issue.  So after all of that I don't know what other conclusion to assume unless there is another part of the actual mobo chipset that hates the RME.  In any case test it hard during your return period.  I missed my window by a few days so I am stuck.

6 (edited by lanstrad 2011-04-13 13:08:46)

Re: Sonar X1 and Fireface 800

How about other programs then ? Cubase ? Pro Tools ? And how come nobody from RME jumps in to explain ?  Thanks the music store is owned by a good friend of mine : guess I'm running to switch by the end of the week, if you say this issue was true even under 8.5, I guess they would have had plenty of time to correct the situation.  There are 4 or 5 big players in the DAW software (Cakewalk being among them in my view) so it's not acceptable that such an issue stay on the shelve.

Thanks for the alert guys !

Rob

Re: Sonar X1 and Fireface 800

Hi,

Just out of curiosity (pls don't jump on me, I'm new user - but new FF800, latest drivers, I assume latest firmware) - since I do not experience *yet* these problems (and I have only tried it with simple projects...) : are you running with all updates (Sonar patches, latest drivers, and so on ?)

This may sound stupid questions, and I read others who have had problems but seems to say it was corrected. I assume you have gone through these steps, but just in case... Once again, maybe I will join the club with more experience, I hope not at such a price tag...

Rob

8 (edited by Jewelai 2011-04-15 04:25:16)

Re: Sonar X1 and Fireface 800

using WinXP SP3 with FF800 drivers 3.020 and 2.77
me too. it's good to use, but mine always has problem..





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Re: Sonar X1 and Fireface 800

Hmm. I just recently upgraded from Sonar 8.5 to Sonar X1.  I have not been encountering any issues with the latest drivers in Sonar.  Reading this thread, the issue occurs when you have a large number of tracks?  Is this correct?  What is the number of tracks needed for the issue to occur?

A couple of other bits of info regarding my config: I use 64-bit Sonar X1 configured to use ASIO. My buffer size is 256 samples. I use hardware midi synths and do not use the Fireface's built-in MIDI I/O. I am currently using an Edirol UM-2 MIDI interface running in enhanced mode (soon to be replaced with a MOTU MIDI Express 128). I have an Intel motherboard DX58SO that includes a TI firewire chip (so states Sandra).

Re: Sonar X1 and Fireface 800

Mesa4x12 wrote:

I didn't notice the issue at first as I wasn't doing much.  It didn't become really noticeable until I hit a bigger project.  ASIO is unusable.  WDM is usable but sucks.

Is it possible to get a project for demonstration (or does any of the demo projects coming with Sonar demonstrate the issue)? If you lack web space I can provide you with an FTP account to upload the file.

I will try to reproduce your issues with a Fireface 400 (same driver) and UC (different driver) then.

Re: Sonar X1 and Fireface 800

I'm starting to feel responsible for more upheaval than may be necessary. Let me start by saying that I am not expert in Sonar and audio settings. I never had trouble before, but started having issues with 8.5 and then X1. My issues are distortion on trcks at low gain settings and a delay when arming tracks, not signal delay, delay from the time I click the button to when it is highlighted. This is both the Record and Input Echo buttons. My Fireface 800 has firmware 2.77, driver 3.034. I have a Supermicro motherboard with 2 dual core Xeon 5160 procs (3GHz), 8GB RAM, 3Gb/s SATA drives, GeForce X1300 dual monitor video, Ti chipset Firewie (I use 1394b). I run SONAR X1b (the latest patch) on Windows 7 x64. I have had the distortion problem occur with only one track recording with no effects loaded. I usually have no other programs running when I record. These problems have been intermittent, however, and since they began I have done my research and been much more careful in setting up SONAR. I have had less trouble, but I sometimes still get the arming delay and "crackling" distortion, which to me is digital distortion. The problems occur more frequently when I have put a drum track (usually Session Drummer) or other soft synth in before recording audio. I almost always record 24 bit, 44.1 and buffer size 64 samples. Sonar has an enable read and enable write to cache option which I have experimented with to no effect. I have seen other threads on Cakewalk and RME with similar problems and I believe they are slowly being addressed. X1's b patch seemed to make the frequency of problems diminish. I have seen a claim on RME's board that a new driver is coming because of a known issue with Win7.

All I have done at this point is to be very careful with audio settings, ASIO is still better than WDM but settings must be made first in the FF 800 and the set to match in the SONAR project. I know Sonar has been playing with enabling changing sampling rate on the fly but I don't wish to pretend I know what the causes of these issues are. I wish I could remember where I saw some of the info I have given here, like the new FF driver, but I don't. Maybe someone from RME can jump in here and tell us if they know of any issues and if a new driver is indeed coming.

At this point, I am still able to usually get things working nicely, but sometimes I get distortion at low levels and load and sometimes have to wait a few seconds for a track to arm. I also Audacity and haven't had these problems, but I use that mainly to learn about the code behind this technology and I just compiled ASIO support with Audacity last week, so the sample size of use is very small. I will search for the other threads with info on this and post them here.

12 (edited by lanstrad 2011-04-17 06:18:36)

Re: Sonar X1 and Fireface 800

Well I just cross my fingers I have not made the wrong choice, as I just placed my Frontier Design Dakota for sale and I'm getting to jump in big time with FF800 (window for decision to return it is closing...).  So far, no problem.  If I'm wrong, my only choice might be to say Adios to Sonar and swing to Pro Tools... Spending another $600 to save my decision...

Re: Sonar X1 and Fireface 800

rpm61 wrote:

My issues are distortion on trcks at low gain settings and a delay when arming tracks, not signal delay, delay from the time I click the button to when it is highlighted. This is both the Record and Input Echo buttons.

.
My guess is the reason I do not have this issue is that this is soft synth processing related. I lowered my FF800's buffer size to 64, and I still encounter no delays in arming nor distortion. But then, my synth hardware handles gain processing and not any software installed on my computer.

14 (edited by Jamil 2011-04-19 11:21:56)

Re: Sonar X1 and Fireface 800

rpm61 wrote:

My issues are distortion on trcks

I was able to reproduce one issue while recording a second MIDI track while the first track was currently playing. The problem occurs only when I have the first track set to loop. Even though my music sounds fine as I am recording, the new track I had just recorded sounds distorted and corrupt. This issue only happens then the first track is set to loop. When I turn loop off, it records and plays music back as I expect.

You wouldn't happen to have looping turned on, would you?

This is under the latest available X1b build 244.

Edit: for no apparent reason at all (?)

15 (edited by 19 frets 2011-06-02 04:13:05)

Re: Sonar X1 and Fireface 800

lanstrad wrote:

Well I just cross my fingers I have not made the wrong choice, as I just placed my Frontier Design Dakota for sale and I'm getting to jump in big time with FF800 (window for decision to return it is closing...).  So far, no problem.  If I'm wrong, my only choice might be to say Adios to Sonar and swing to Pro Tools... Spending another $600 to save my decision...

That is what I did.  The new Sonar X1 is still being refined, but seems like it will be a good program once all the "rough edges" are smoothed out.  In the mean time, I am using Sonar 8.5.3 and PT 9 with the RME FF's and both DAW's are very stable with the RME gear.  I have not upgraded to X1 yet, but probably will in the future.  Both platforms offer some really good features IMHO.  Of course, YMMV.  cool