• Registered: 2011-06-14
  • Posts: 5

Topic: problem with Multiface

Hi staff,
I have a Multiface 2 PCIe, and I have a big problem!
The sound is gone ..
while listening to an audio file DIGICheck works fine and processes the signal
but the mixer does not appear any value, also the monitor does not come out music.
I also tried updating the drivers but nothing ..
what could be the problem?

thanks in advance for your support ..

  • Registered: 2011-06-14
  • Posts: 5

Re: problem with Multiface

Only you can help me.
you have any solution related to my problem?
help me please

thanks a lot

  • vinark
  • DAW Mastermind
  • Offline
  • Registered: 2009-06-05
  • Posts: 2,658

Re: problem with Multiface

Did you try a cold reboot, so shut down computer and power off, multiface too.

Vincent, Amsterdam
https://soundcloud.com/thesecretworld
BFpro fs, 2X HDSP9652 ADI-8AE, 2X HDSP9632
  • Registered: 2011-06-14
  • Posts: 5

Re: problem with Multiface

Hi Vincent,
  I tried a cold boot but nothing ...
I do not know what to do.....

  • Registered: 2011-06-14
  • Posts: 5

Re: problem with Multiface

there is someone else in this forum that can 'help to solve this nasty problem?

please help

thanks

6 Reply by undertone (edited by undertone 2011-06-17 21:49:10)

  • Registered: 2007-05-02
  • Posts: 316

Re: problem with Multiface

Something to keep in mind: you do not have a "Multiface 2 PCIe", you have a "Multiface 2" and an "HDSPe PCIe" card. You may be experiencing a problem with one or the other, probably not both.

Does the light stop flashing red at any point on the Multiface? It should turn off once the driver finds it.

Various things to try:

1. Try a different cable (it's a regular Firewire cable, but NEVER plug the Multiface directly to a Firewire or you can damage it).
2. Make sure the firmware to the card is updated to the latest version.
3. Make sure your card is not one listed in this thread: http://www.rme-audio.de/forum/viewtopic.php?id=2741
4. If you can, try another Multiface or Digiface to see if they work.
5. Try plugging the card into another PCIe slot on the same system.
6. Try providing power to the Multiface from a power adapter; almost anything around 12v will do (check the manual); however this shouldn't be necessary with PCI or PCIe
7. Try the card + Multiface on another system.

Always cut power to the system and Multiface when you rewire. Then restart. If nothing works, then contact RME support directly.

PC1 = HDSPe PCIe: DF-ADI-8 DS / HDSPe PCIe: MF2
MBP = HDSPe Expresscard: MF1
  • Registered: 2011-06-14
  • Posts: 5

Re: problem with Multiface

Hi undertone & vincent,
thank you for everything, you were a great help ..
unfortunately I will have to send it in for service ..
thank you very much..
nicola