First of all... Different countries, different markets, different competition, different this and that.. -> diferent prices. Not unusual.
drainaudio wrote:MC - I love your dry, often sarcastic German wit but it's a pretty bold statement to suggest (professional/recording artist/concert touring) RME users can only get support from the local distributor where the product was purchased when the pure nature of their day-to-day business means working & purchasing globally..........I'd go so far to say it's a pointless & unfounded comment.......unless of course you're aiming to alienate the prime market you are supposed to be catering for?
:roll
It is not at all unfounded and certainly not a humorous "suggestion" - it is a fact. We are not a global company with our own branches all over the world, there is no "RME de France" or "RME do Brasil"... Not unlike many other companies, we work together with and depend on local distributors, who are independent commecial enterprises, and in most case do not even deal with RME gear exclusively. They will provide warranty services for gear that was sold through their channels, but will refuse to service gear purchased abroad. As an example, sometimes customers in Japan will purchase in the US to save a few dollars. Our japanese distributor will not provide (warranty) services for these units, which created no turnover for them whatsoever. Also, sending things back to Germany could cause all kind of bureaucratic customs issues for them with gear that was not originally imported to Japan (and does not fulfil special local electrical safety regulations). That said, if a user buys a piece of gear and then actually moves to another country, local distributors may be willing to help, but at their discretion.
Concerning "global day-to-day business"... Sounds sophisticated, but even while a limited number of users may be travelling globally with their RME (or other) gear, in case of hardware issues, their contact for repairs will still be their retailer or local distributor. It would not even help if a distributor elsewhere were to accept gear for repair. If something breaks in the middle of a tour or trip abroad, then in the (unlikely) event of the lack of a backup solution, some kind of rental gear will be required - not repair, which would likely take too long.
I actually see no reason why "the pure nature of (RME users') day-to-day business means (...) purchasing globally", I must say. Local retailers and distributors are there for a reason, to provide the best and fastest possible warranty services. Therefore, our general recommendation is to purchase locally. I am sure that as a studio owner (just assuming) you would also appreciate if local artists were to make use of your services rather than travel to neighbouring towns, would you not? Nothing wrong with thinking and working globally - buying locally still has undeniable advantages.
Regards
Daniel Fuchs
RME
Regards
Daniel Fuchs
RME