• Registered: 2012-02-16
  • Posts: 3

Topic: HDSPe Card doesn't work in Dells Latitude E6320 and E5420

The HDSPe Card seems to block the system. The mouse is responding laggy, the Hammerfall DSP Mixer is crashing on boot. The whole system gets slower.
Does anybody have the same or similar problems?

Our Dell Latitude E6320 and Latitude 5420 (Win7 64Bit) have the same problem, which leads us to believe that it might have something to do with drivers?!

We called a technichian from RME and he said that the card might not initialize correctly.

Best Wishes,

Lucas

  • Registered: 2008-01-01
  • Posts: 3,025

Re: HDSPe Card doesn't work in Dells Latitude E6320 and E5420

Matthias uses to rant quite a bit about how Dell keeps botching with proper BIOS implementation. One thing you should check is if Windows' power-profile is set to "High Performance" (Hohe Leistung), because the default "Balanced" profile has some power-saving settings for the PCI Express bus enabled that can cause trouble (Link State Power Management).

  • Registered: 2012-02-16
  • Posts: 3

Re: HDSPe Card doesn't work in Dells Latitude E6320 and E5420

Thank you for the tip, but setting the energy settings to high performance did not work either sad
It is strange, but it seems that the whole system slows down and takes a minute to think. After that hdpsamix.exe quits unexpectedly.
Do you have any more ideas?

Best Wishes

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,607

Re: HDSPe Card doesn't work in Dells Latitude E6320 and E5420

The high performance setting is in Windows. Please check for BIOS optiions. Also, there is a specific PCIe setting in the advanced power profile settings in Windows.

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2012-02-16
  • Posts: 3

Re: HDSPe Card doesn't work in Dells Latitude E6320 and E5420

The Dell Bios does not offer a setting for PCIe power management issues. In Windows 7 we activated high performance and disabled all of the PCIe power management settings, so that it can not block any powerflow to the device.

We also installed a new Windows 7 System on an external esata hard drive to make sure that no standard Dell software or other by our side installed software can interfere with the HDSPe device.

Have you any other tips for us? Have you heared about such problems with specific chipsets before? We are running out of options.

Best wishes