• Registered: 2012-04-16
  • Posts: 1

Topic: Madiface - DELL Laptop freezes when opening HDSP Mixer

Hello,

I am experiencing a problem with the Madiface.
At first i had trouble with the right firmware, the laptop didn't see serial ans saw firmware version 14.
I flashed the new firmware by another laptop, that worked.

Now the Madiface is installed en ready to use, but i am experiencing another problem.
I can see the settings and clock synq etc.

But now i tried to open the interface in cubase and patching the channels and the laptop freezes.(this is the only application running)
Also when i try to acces the HDSP Mixer i see for 1 second the audio and then my laptop freezes.(this is the only application running)

Can anyone help me with this problem?
Does anyone else had the same problem?

The gear:
* RME Madiface
* RME ADI-648
* DELL Studio 1558
   Using Windows 32Bit
   Intel Core I5 CPU M430 @ 2.27Ghz
   4Gb RAM


Thanks for your time!
Greetz Mitchel Vork

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,806

Re: Madiface - DELL Laptop freezes when opening HDSP Mixer

We have seen many similar issues with Dell laptops and desktops. Apparently, they lack the BIOS options to deactivate PCIe power saving that helps with similar problems on other laptops (e.g. Lenovo).
There may not be a solution, at least I am not aware of one.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website