Hi,

I'm using the Multiface II with the new PCIe card and I've chosen preset 1 in TotalMix.  I have my Kurzweil K-2500 Stereo Output connected to Analog Inputs 1 and 2 on the Multiface II.  I can hear the output through the headphones, but it's not in stereo.  The output to my speakers is in stereo.  The headphones do work properly have been tested on other devices and verified to play back stereo properly.  What am I missing?  Surely not a bad headphone output on the MultifaceII.

Thanks!

Donny

Hi Donny,
did you look at the panning of the headphone routing? Maybe AN1+2 are both at "center".
Best regards
Hermann

The AN outputs 1-8....there is no pan control for those correct?  I have AN 1 going out Left and AN 2 going out Right and my monitors are playing in stereo.  This should not be difficult...I've had many different interfaces before this one without this issue with the headphone output.

Hi,

Nothing is playing back in stereo at any time.  This includes waves and mp3's in Windows Media Player and stereo tracks from Sonar.  I've confirmed that software channels 1 and 2 being routed to Phones and AN 1+2 and in both cases, those channels are panned left and right respectively.  Again, monitors are playing fine, it's just the headphones.  I've set the Monitor Phones to AN 1+2 and it's still in mono, just on the heaphones.  Have I missed something?

Thanks,

Donny

Hi,

I just checked a second pair of headphones and it's doing the same thing...mono only on the headphones...monitors are playing in stereo.  The first pair of headphones I used are AKG K-270's and the second pair are Sony MDR-CD180's...both verified to work stereo on other sources.  Definitley plugged in all the way...I've tried gently wiggling, rotating, pulling out, etc...no stereo yet on the phones.  I've tried playing .wav and .mp3's from Sound Forge and they are mono through both sets of headphones on each AN output that I've tried.  Is there a way I can attach the .mix file I'm using to let someone else try it? 

Thanks!

Donny

In totalmix

Under options make sure 'Link Faders' (L) Is unchecked.

On the bottom row of faders. Pull one channel fader down on the Phones output.

Do you still get sound out of both sides of the headphones?

__________________________________________________________________

Check Under Matrix View in Totalmix. (X)

Stereo

       PhL   Ph R
Out 1   x   
Out 2          x

Mono

       PhL   Ph R
Out 1   x      x
Out 2   x      x

Hi,

The only way I can think of testing whether it is an electrical problem or not is by using a balanced trs cable. Plugging one end into the head phone socket on the MF II.

And on the other end using a multimeter to measure the resistance between ring and tip. If there is no resistance, it must mean that there is a faulty connection.???

Hi,

I've tried the mono button on and off and it has no effect on the headphone output...still mono.

Thanks!

Donny

On my HDSP RPM

If I set monitor out to AN1 + AN2 (By clicking uderneath where it says Out 1 and Out 2, and selecting AN1+2)  and I have Sound playing out of Out 1 and Out 2 e.g. playing a MP3.
I change the panning on Out 1 and Out 2 It does NOT affect phones, Just AN1 and AN 2.

If I set monitor out to Phones (By clicking uderneath where it says Out 1 and Out 2, and clicking Phones, so that the white writing on black background says Phones). I change the panning on Out 1 and Out 2 It does affect Phones. And does not affect AN1 and AN2

Does yours behave the same?

I'm all out of ideas. Except CTRL + Clicking on the presets resets them to factory defaults in Totalmix.

I'm not from RME Support was just trying to help....

On the matrix, I can pan analog input 1 all the way center, left or right, then route it to only right OR left and in every case it comes out both cans on the headphones.  What's worse is that all the meters light up like things ARE panning...the phones output meters show panning, the headphones just are not doing it.  And again, I know it's not the headphones.  I can plug them directly into my Kurzweil and each set is properly playing in stereo.  I've reset the factory defaults on TotalMix as well.  I don't know what is wrong.  I do appreciate you all posting though.

Donny

Provided that there is no corrupted Totalmix and/or driver files...
...if this is a true hardware failure I would send it back for testing.

Zapp

Maybe you could try reflashing the firmware on the HDSPe PCI-e card since that is where the brains of the interface are or at least seeing whether you have the latest firmware.

http://www.rme-audio.de/en_downloads.ph … iver_hdspe

I reseated and reinstalled all the RME stuff...still does not work.

It is possible to get 'mono' if the ground connection to the 'sleeve' is open somewhere.   You should be able to measure very low resistance from the ground/sleeve on the headphone socket to a similar point on another TRS output. 

Connection on tip and ring only will give mono -  it effectively puts the L and R phones in series and actually you hear the difference between left and right channels (or L-R).  Very easy to check this possibility - play a mono signal on the left channel only, then on both channels.  If the sound level drops when playing on both channels, then this could be the problem.  If not, then it is something else.

I am having the same problem.  For me its the right channel.  Everything looks great in total mix, but when I solo the right channel, or just pan something hard right, it totally disappears.  Is the answer a hardware problem?

Thanks,

steve

Cryptograph:

I don't know what that means.  If you know something, let me know as well.

Thanks,

steve

I appreciate the response, but I have a FF800 and I am not sure how that one section applies to my headphone output problem.

Cryptograph, you are completely off track here. I have no clue where the problem is, but it is not normal and no limitation of the products.