Topic: HELP!! Macbook Pro doesn´t recognise Fireface400

hello there,
i was using my macbook pro (i7 2.4ghz 4gb ram) with my rme fireface 400 for more than a year now, and had no problem at all, but today i tried to connect it and my mac does not recognise the rme...it gives power to the unit but the fireface mixer and settings doesnt open and the host light in the unit keeps red ... i tried connecting other firewire units on my laptop and works fine, i tried also to update the fireface but as soon as is not recognise i cant .
so any advice of what can i do?
thanks in advance

Re: HELP!! Macbook Pro doesn´t recognise Fireface400

Can you test the device with another computer?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: HELP!! Macbook Pro doesn´t recognise Fireface400

i just tried in a Pc and doen not recognise the unit aswell....

Re: HELP!! Macbook Pro doesn´t recognise Fireface400

Seems the unit requires service. Please contact the retailer or local distributor.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME