Topic: Fireface UFX USB not recognised

Hi everyone,

I own a Fireface UFX, and I am very happy with it. I've used it for a couple of months now, and I must say that it is the most versatile, good-sounding, stable workhorse available.

However, I encountered a problem. I've always used the Firewire. Now I want to update the firmware via USB, but...

The UFX is not recognised by my computers & laptops. This is what I did:

* Connected the UFX to various PC's and laptops (all running either Windows 7 or XP, all the firewire-installations went fine).
* (Win 7) Looked in Device Manager for the new found hardware, but found nothing.
* Tried to uninstall the Firewire drivers, no succes.
* Tried different USB-slots, cables, etc. Still nothing.
* Even on the UFX itself the USB-LED doens't lit, only the firewire-LED (or nothing, when I unplug the Firewire-cable)

I've searched this forum for other people with the same issues, but I cannot find anyone that seems to have this problem.


Any help would be greatly appreciated.


Yuma
Final Focus Studio

Re: Fireface UFX USB not recognised

I'm afraid the unit may be in need of repair. No reaction (hardware wizard) even on the XP machines?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Fireface UFX USB not recognised

Nope, no reaction whatsoever, on Xp or W7

I assume this included in the guarantee, what steps can i take to get the UFX to the RME repair centre?

thank you very much for your quick answer.

Re: Fireface UFX USB not recognised

Please contact the retailer.
Apologies for the inconvenience.

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME