• Registered: 2011-11-01
  • Posts: 6

Topic: URGENT HELP NEEDED: UFX experiencing substantial drop outs.

Hello,

I am in urgent need of some help.  I can't get my UFX to work properly after trying to unsuccessfully perform a driver and firmware update (I use Firewire port but realize update take place via USB port, etc.).   I have read and re-read the manual and on-line instructions in the forum.  Tried multiple times to install but the device is not cooperating.  PC and UFX are not "playing nice".  I fear that I may have a mismatch in driver vs. firmware based on upgrading in the wrong sequence, but I'm not sure.

My initial install of the firewire drivers worked fine and I was able to work on my projects without any problems since I bought the unit some months ago, until just yesterday when I finally decided to perform the driver and firmware update.  Very stupid of my to do this in the middle of a project.

My dilemma is that I must turn in today (within the next 4 hours).  The good news is that I'm almost done with it.  All I need to finish is the mastering.  So if I can get the UFX working within the next few hours I should be fine.

QUESTIONS:  Has anyone out there experience the same thing.  How can I perform a clean install once again?  I don't mind reverting to the old firmware and SW to get it to work.

Here is my data:


Project:  I work using the Firewire port.
PC: Windows 7 Ultimate 64-bit  i7 950  12Gb
UFX:  SW 1.44  running
    Driver date: 21/03/11
    Driver version: 3.044
    Hardware Revision: 3.40


Problem/Symptoms:
    *My current project has 15 vst's running but CPU usage is well below 25%.
    *Current buffer size (latency) I'm running is 64 Samples but I've tried the entire range from 48 to 1024 and still no luck getting it to work.
    *I'm experiencing considerable dropouts and loss of audio quality.
    *I am therefore unable to complete my project.

Regards,
Jose

  • From: Washington DC, USA
  • Registered: 2007-08-06
  • Posts: 442

Re: URGENT HELP NEEDED: UFX experiencing substantial drop outs.

It looks like your firmware is up to date, but not your drivers. Driver version is up to 3.062, released just a few days ago.  As a starting point, I would update the driver and see if that takes care of the issue.  Go here for the most recent drivers:

http://www.rme-audio.de/en_downloads.ph … r_fireface

Note you need to connect via USB to update the drivers, so you may as well update the USB drivers while you are at it (there are separate drivers for USB and firewire).

If that doesn't help, try connecting via USB instead of firewire.  I found USB works better on my system.

Good luck.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,781

Re: URGENT HELP NEEDED: UFX experiencing substantial drop outs.

Hello,

the driver is quite outdated, the current version is 3.062.
https://archiv.rme-audio.de/download/win_fire_3062.zip

Also try this: http://www.rme-audio.de/forum/viewtopic.php?id=12742
As an alternative, try connecting the unit with USB (separate driver required).


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2011-11-01
  • Posts: 6

Re: URGENT HELP NEEDED: UFX experiencing substantial drop outs.

Thanks folks.  I'll try that. Guess what? The issue appears to be with my DAW not the UFX.  I tried loading a previous reversion of the project and that worked.  I just have to redo 2 hours worth of tweaks.  But it works.

This then gives me time to concentrate on the driver update later.  I still think the driver upgrade failure has something to do. 

Thanks again, I'll report back in a couple days.

  • Registered: 2011-11-01
  • Posts: 6

Re: URGENT HELP NEEDED: UFX experiencing substantial drop outs.

Hello Daniel,

I finally had time to look into this in more detail.  It took some doing but I was finally able to update to the latest Firewire driver version (3.062). 

I will be testing the performance of my system (Firewire vs. USB) in the coming weeks.

Thanks again for all your help.