Topic: ADI-8 QS Firmware Update query & Madiface XT malfunctioning.
Hi RME. My name is George and I am based in Melbourne Australia. I have two ADI-8 QS units which I have used happily and without issue for years, usually interfacing via ADAT, to either an older HDSPe Digiface unit or my Digiface USB interface for location work. I have recently purchased the optional Madi I/O i64 card (the newer version with the two green sync LEDs) in order to interface the ADI-8 QS with my Madiface XT and PCIe Madi-FX cards. I would like to use the Digital Patch mode functionality of the ADI-8 QS, however my ADI-8 QS firmware is at 1.2, and needs to be updated to version 3.0 or above to unlock this functionality. How does this firmware update process occur? Is it possible to do this locally here in Australia, or must the units be sent back to Germany for such an update? Does it involve physically replacing a ROM chip, or simply flashing the ROM chip within the unit?
I have been in touch with the local distributor (Bill in at Innovative Music Australia), and since Steve's passing last year, Bill let me know that they are running very behind schedule with warranty repairs locally (at least a month before my units could even be looked at). Bill recommended that I send my ADI-8 QS units to their nominated Service Center, which is a company called Technical Workshops, here in Melbourne. Having spoken to the owner at Technical Workshops, he said that they have the requisite skills and equipment but are unfamiliar with the units, as they have only recently taken over the service contract for out of warranty repairs at Innovative Music Australia.
Could someone from RME please let me know what the best way to proceed is from here? Can ROM chips be posted out, or can the necessary flashrom files be emailed across to Technical Workshops, thus allowing for the flash update process locally? I am also happy to deal with Stephan at DirectOut if he is the person to speak to about this, as I know he was heavily involved with the i64 cards.
I look forward to hearing from you at your earliest convenience.
PS I have also been having issues with my Madiface XT lately, in that there are intermittent issues with static noise at the XLR analog outs, related to phantom power being assigned to the two mic inputs. Switching phantom power on and off again sometimes resolves the issue, sometimes not, thus requiring a restart or multiple restarts to get back to a clean starting point. When the issue occurs, the static signal is present at the MIC inputs within TotalMix. There are also huge volume jumps occurring at the XLR analog outputs when this occurs, which I believe are related to this phenomenon. Any similar reports of such issues? I would prefer to resolve all of these issues simultaneously if I am sending parts in for service. I will take a video/audio recording of this phenomenon on my mobile and send it in, when it next reoccurs, showing you what it looks like on TotalMix and recording the static sounds and volume jumps.