Topic: HDSPe Madi FX not showing up on Windows 10
I ran into this problem when trying to connect my laptop (Huawei MateBook Pro X) to a HDSPe Madi FX interface in a studio I went to work at (not my own space) that after installing all the relevant drivers I could not get it to show up on my computer. Scouring Google did not produce any help either.
The interface is working perfectly fine on the local Mac Mini, but will not connect to my Windows laptop.
The card is housed in an Echo Express SE 1 and thus works via Thunderbolt 3. I tried different cables, uninstalling and reinstalling the drivers and rebooting multiple times to no avail.
I have used RME products before (Fireface and MADIface) both of which I managed to get to work perfectly (I even tried uninstalling these drivers as well before reinstalling MADI FX drivers again, but still, no results)
It seems like the problem may be in the connection where the computer does not recognize the interface because upon connection nothing happens, but I am not sure. Also, the official instructions say that the driver should show up in device manager, but it does not in any way even though the driver is present under Apps in Windows Settings.
Has anybody faced a similar problem before? Please help!