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RME User Forum → FireWire & USB series → [Solved] UCXII display issue
Hi there!
A few days ago I bought an RME UCXII interface. When I turned on the first time, the display worked fine, but after I installed the new firmware the display only lighting in white and nothing happens. Is it possible somehow to get the previous firmware to check if it occurs the problem? I contacted the distributor, but they cannot change the item, 'cause it is not a factory error.
Do you have Mac or Windows?
In case of a Mac, what kind of a Mac?
What does the Firmware update tool show when you start it now? Which version numbers are shown?
You can try to flash it again on a different computer, preferably with a different USB cable.
I have Win 11, I tried on different computer, different cable, flashed again. The problem is the same.
https://drive.google.com/file/d/14oSr0a … drive_link
Who's the distributor? If an exchange isn't possible, the retailer or local distributor can certainly arrange a warranty repair.
In Hungary, the official distributor is the "bluesound kft". I bought it from an other local store, but they did not offered me anything. I will wait until tomorrow, and ask for repair.
The version numbers look ok, but the white screen is not, obviously.
I just tested the Firmware updater with a new UCX II and all is fine. It must be unfortunate hardware fault on your device.
I recommend you contact the distributor for service (warranty) options.
Is it just the display or also AD/DA not working?
Only display problem. The sound is okay, inputs outputs, headphones okay. totalmix okay.
https://drive.google.com/file/d/106yZ2v … sp=sharing
The problem solved, the distributor changed the interface. The new one works perfectly. Amazing product.
RME User Forum → FireWire & USB series → [Solved] UCXII display issue
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