• Sweed
  • New member
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  • Registered: 2009-12-27
  • Posts: 2

Topic: FF800 Factory programming not complete

Hi All!

I have just turned on my brand new FF800 and as soon as I open Fireface settings I get the following info:
" Factory programming not complete.
Record and Playback is disabled.
Your device should be returned to the factory.
Please contact our technical support at support@syntax.de"

Can anyone help me. This is the second FF800 I am using with the current configuration, so this is not a problem with my computer, operating system etc. My intention is to connect both FF800 in the same time, however I tested all above in stand alone with both units and the new one is not working. I have also updated the firmware with no result to my problem.

Thanking in advance.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,751

Re: FF800 Factory programming not complete

Hi,

I will send you a file that will hopefully help... If not, the unit may be in need of service.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Sweed
  • New member
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  • Registered: 2009-12-27
  • Posts: 2

Re: FF800 Factory programming not complete

Daniel,

thank you for quick response. I will get back to you as soon as I test it.

Regards

  • pippo
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  • Registered: 2010-03-05
  • Posts: 1

Re: FF800 Factory programming not complete

i have the same problem on my ff800 on xp sp3!!!! what's happen???? any help?