Topic: FF800 Factory programming not complete
I have just turned on my brand new FF800 and as soon as I open Fireface settings I get the following info:
" Factory programming not complete.
Record and Playback is disabled.
Your device should be returned to the factory.
Please contact our technical support at firstname.lastname@example.org"
Can anyone help me. This is the second FF800 I am using with the current configuration, so this is not a problem with my computer, operating system etc. My intention is to connect both FF800 in the same time, however I tested all above in stand alone with both units and the new one is not working. I have also updated the firmware with no result to my problem.
Thanking in advance.