You are not logged in. Please login or register.
RME User Forum → FireWire & USB series → Fireface400 Sync Errors in Win7
I am get Sync Errors after install Windows 7
In WinXP it work normal on same hardware
Fireface 400
Driver 2.9992
Hardware revision 1.70
Motherboard: Gigabit GA-EP45-DS4P with integrate T.I. TSB43AB23 chip IEEE1394
Help me please
Please be more specific about the nature of these "Sync Errors".
Regards
Daniel Fuchs
RME
Sound is interrupt for short time and counter in fireface setting display Errors.
I use different software for playback (nuendo, foobar2000, WMP)
DSP Latency cheker displayed message:
"Some device drivers on this machine behave bad and will probably cause drop-outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound devices, USB host controllers, etc."
I try disable in bios integrated ethernet adapters, usb controller, serial port and sound device, but it`s not help.
I have same problem (interrupt sound) on notebook HP Pavilion dv6 1229er (Win7).
My be problem in RME driver under Win7, because in WinXP it work good?
No, you've got a problem with another driver causing high DPCs and thus interrupting the FF driver from doing its work.
You must look about graphic card drivers... What is the kind of the chipset of your video card?
ASUS EAH3650 Silent (RADEON HD 3650) 256MB PCI-E
and ATI mobility Radeon HD 4650 on notebook
Download this: http://www.thesycon.de/deu/latency_check.shtml
Then post a screenshot here. 
Already done, Timur, see above... 
Have you deactivated WLAN (Wireless), if available?
For the laptop, also try this: http://www.rme-audio.de/forum/viewtopic.php?id=3437
Regards
Daniel Fuchs
RME
I had a similar problem with win7 like lavochka1. The main reason why I sill use good old XP. So on my machine with win XP latency checker avg. latency is about 17-25 us with 250 us peak (in approx. one hour, wlan ENABLED, no bluetooth and camera installed). With win7 (generic fw driver, 32bit) those walues are multiplied by factor 10 (wlan DISABLED, no bluetooth and camera). Result: Sync errors with audible interrupts on every 1 or 2 minutes making things unusable. Behaviour just like lavochka1 described.
With XP things run perfect. I allready tried to disable some services, but in general that showed no significant improvement. Any ideas what should be done?
HP EliteBook 8730w
core 2 duo T9600@2.8GHz
nvidia quadro fx 2700M
4GB ram
300 GB HD
Regards, kasaudio
I was curious about the actual numbers, the tool already states problems at 1 ms. 
1. Replace the graphic-card driver with the Microsoft "Standard VGA driver" to see if it has any effect.
2. Disable any Wlan, LAN, USB-Hub, USB-cardreader, ACPI compliant battery method via Device-Manager.
3. Disable any other multimedia/audio device via Device-Manager (especially if the one that ATI graphic-driver setup might have installed).
If this solves your problem turn the devices back on one by one to find out which is the culprit.
I'd add CD/DVD-RW's to that list of potential culprits as well - but it has generally been WiFi cards everytime in my experience...
I was curious about the actual numbers, the tool already states problems at 1 ms.
1. Replace the graphic-card driver with the Microsoft "Standard VGA driver" to see if it has any effect.
2. Disable any Wlan, LAN, USB-Hub, USB-cardreader, ACPI compliant battery method via Device-Manager.
3. Disable any other multimedia/audio device via Device-Manager (especially if the one that ATI graphic-driver setup might have installed).
If this solves your problem turn the devices back on one by one to find out which is the culprit.
I'd add CD/DVD-RW's to that list of potential culprits as well - but it has generally been WiFi cards everytime in my experience...
I don`t have WLAN
I try do it, but it not help :-(
More things to try:
Update the BIOS of your mainboard. Set AHCI in BIOS to Standard IDE. Set Windows power-mode to "High Performance"!
Replace the Firewire driver with the "Legacy" one via Device-Manager or try this hotfix from Microsoft: http://support.microsoft.com/?scid=kb%3 … 0&y=14
Try using a PCI(e) Firewire card instead of the onboard one. Make sure no special LAN Manager software is running/installed (NVidia chipset drivers use to offer these).
If you feel profient enough you can try to trace down the real culprit via XPERF: http://www.msfn.org/board/topic/140263- … interrupt/
If all doesn't help you might need to ask a real professional IT expert or just get another mainboard/computer for audio production.
I update bios, install all updates from Microsoft (Pre SP1), try use external PCI firewire card it`s not help.
I have this problem on 2 computers with win7
Fireface400 and Win7 incompatible :-(
Legacy driver tried?
Yes try, not help.
I sell out my Fireface400 :-(
Exist any problems with Fireface UC under Win7 ?
For last question I don need answer. I buy Fireface UC and have same trouble in win7 like with Fireface400 (on my notebook HP Pavilion dv6 1229er and desktop computer based on gigabit GA-EP45-DS4P). In windows XP work normal.
I am very disappointed in RME :-(
Shows that your computer/other drivers are not Windows 7 ready. You should be disappointed with your computer.
With my two computers
Possible, yes. Most computers ain't correctly setup for professional audio. And even less see a professional doing the setup.
As long as the DPC Latency Checker says that your computer is not fit for audio you have a problem with *another* driver.
You can try the steps described in the following link to find out which driver is the culprit: http://www.msfn.org/board/topic/140263- … interrupt/
And you should measure the DPCs with both methods (the linked one and the one with the DPC Latency Checker) with the audio interface being *disconnected*.
RME User Forum → FireWire & USB series → Fireface400 Sync Errors in Win7
Powered by PunBB, supported by Informer Technologies, Inc.