• akik
  • ADAT user
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  • Registered: 2010-03-26
  • Posts: 8

Topic: issues with HDSPe PCI card and Multiface II

Hello,

Recently I bought by Thomann a Multiface II and a HDSPe PCI card. I installed the drivers downloaded on your site. My PC recognized the HDSPe PCI and it accepted the drivers but when I start my FUT, the process fails and it appears the message FAILED. When I do the same operation connecting my Multiface II to my HDSPe PCI card, I get the same issue, message saying "FAILED".

My HDSPe is a revision 1.3 with a Multiface II, connected with 12V external power supply and it doesn't match.
And Cubase doesn't recognize this sound card ! Can you help me please, it's very urgent !!!! Otherwise I must return the HDSPe PCI back to Thomann.

Regards,

Joachim Depicker
Belgium
j.depicker@gmail.com

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,556

Re: issues with HDSPe PCI card and Multiface II

Which driver did you install? Did the settings dialog state it was necessary to update the firmware? What's the exact fut you used?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • akik
  • ADAT user
  • Offline
  • Registered: 2010-03-26
  • Posts: 8

Re: issues with HDSPe PCI card and Multiface II

the drivers to install its those for Windows 7 that I found on your site HDSP_wdm_3085 it was used is that found at the same place fut_wdm_dspe

with the risk to appear idiotic, firmware = driver??

thank you very much for your speed!

regards

Joachim Depicker

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,556

Re: issues with HDSPe PCI card and Multiface II

Driver and firmware are different things. Is the driver correctly installed?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • akik
  • ADAT user
  • Offline
  • Registered: 2010-03-26
  • Posts: 8

Re: issues with HDSPe PCI card and Multiface II

yes it is the driver!!! (.inf files in the zip package)

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,556

Re: issues with HDSPe PCI card and Multiface II

Can you open the settings dialog? Does it look normal? Or does it say something about "firmware mismatch"?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • akik
  • ADAT user
  • Offline
  • Registered: 2010-03-26
  • Posts: 8

Re: issues with HDSPe PCI card and Multiface II

just

I/O box state
"error"

no "firmeware mismatch"

  • akik
  • ADAT user
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  • Registered: 2010-03-26
  • Posts: 8

Re: issues with HDSPe PCI card and Multiface II

when i start the digichek
he learn to me "opening audio device : error number 4"
i dont understand
i have not a rme power suplie but a standard 12v dc! that's a probleme???
sorry y dont speek very good english
thank you for your answer!

  • akik
  • ADAT user
  • Offline
  • Registered: 2010-03-26
  • Posts: 8

Re: issues with HDSPe PCI card and Multiface II

my problem is not resolved i dont understand
and the time miss to my
y go back the soundcard to thomann this Monday if nothing is arranged