• Registered: 2011-01-02
  • Posts: 5

Topic: Rme Fireface 400 Crash??

Hi,

Sorry About My English.
When Swich On My Fireface The Light Of Host Goes Out.
The Computer Does Not Recognize The Fireface.
4 Years I Have Been Working With Her And Never Had Any Problem.
Is It Really Broken?
May Be Restart The Fireface Without Pc Unconnected?
Thanks For Your Help.

  • Registered: 2011-01-03
  • Posts: 7

Re: Rme Fireface 400 Crash??

hello

i have the same problem ,my pc dont recognized my rme ,but he switch on and the light of host still ok still red..so

any help ?

  • Registered: 2011-01-03
  • Posts: 7

Re: Rme Fireface 400 Crash??

hey again ..still no recognized my rme.already i change the firewire ports change the firewire card ,desisntall rme and when i turn on my pc rme tur on too but still dont recognized ,i dont no what is the problem ,and already try thge updates and rme settings and mixer dont open too ...


please any help or just sell my rme and buy another one because its too much strange i have rme since 2 years and no problems and yesterday when i connect my pc ,this dont recognized ...my software its win xp ..



apreciatte if anyone can help



thanks

  • Registered: 2011-01-02
  • Posts: 5

Re: Rme Fireface 400 Crash??

hey again....
I have tried everything....
I have tried on three computers....
with two different cables.....
all drivers....
I sent an email to support and have had no reply....
rme hardware will be very good but the support .....
I asked them if they knew of any place to repair in Spain and I have not answered....
finally, I sent for repair to Barcelona ...
2011 is fucking....
good luck brother...

  • Registered: 2011-01-03
  • Posts: 7

Re: Rme Fireface 400 Crash??

can u give me adress from barcelona brother?

  • Registered: 2011-01-02
  • Posts: 5

Re: Rme Fireface 400 Crash??

http://www.setem.es/

Bye...

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,551

Re: Rme Fireface 400 Crash??

dracoforever wrote:

I sent an email to support and have had no reply....
rme hardware will be very good but the support .....
I asked them if they knew of any place to repair in Spain and I have not answered....

Just for the record, said mail was sent today in the morning... :roll

I would suggest to send units in to Germany for the best possible repair service. Setem is not an official repair centre, to the best of my knowledge.

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2011-01-03
  • Posts: 7

Re: Rme Fireface 400 Crash??

germany?can u give me the site or something because isnt appear in your support page some contact from germany...

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,551

Re: Rme Fireface 400 Crash??

It is best to send the unit in through the shop where you bought it. They will forward it to the factory through the distributor.


Regards,
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2011-01-03
  • Posts: 7

Re: Rme Fireface 400 Crash??

ok but i prefer work directly whith the manufatruer ...its the www.imm-gruppe.de?

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,551

Re: Rme Fireface 400 Crash??

IMM does not accept direct shipments. Please contact the retailer or local distributor.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2011-01-02
  • Posts: 5

Re: Rme Fireface 400 Crash??

Hi again....for RME Support....

I called the dealer ( MicroFusa ) to put it on your page....
http://www.rme-audio.de/en_support.php? … ope#spain,
and they sent me to ( Setem ). And now tell me that is not trusted?
I can´t believe. And now what happens?
Awaiting your response....

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,551

Re: Rme Fireface 400 Crash??

I said I was not sure, I did not say "not trusted"... :roll
If Microfusa suggest to send the unit to Setem, fine.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website