HDSPe AIO.  how does one flash firmware?  driver is installed "successfully" but does not seem to be getting to card...manual says firmware update can be done after driver is "installed"...will i be able to flash firmware before card is detected?  i do not have another PCIe machine...

Thanks very much for you time and assistance!

wow - how's it going to "run" in a computer : it won't "run" in my PCIe MacPro - will it "run" in a different MacPro?  i don't think there's anything wrong with my MacPro.  can i send it to RME in USA so they can fix ?

thanks again.

Thank you MC for the suggestion.  I'm not sure what Synthax is.  May I ask - do you think the firmware could be flashed to the card on a MacPro running Mavericks or Yosemite? if so, could i get a link to the appropriate firmware?

Synthax is our US distributor, and that is 'RME in the USA'.

You can not flash a firmware when the card is not working at all.

Our flash tools are fully compatible to EC.

> PCI status indicates there is a card in the slot where HDSPe is, but indicates that no driver is installed

Can you post a screenshot, please?

We organized a Mac Pro 2008 and installed El Capitan and a HDSPe AIO - no problem.

Things you could try:

- temporarily remove the Symphony card

- change the slots of Symphony and HDSPe card

Check that the driver files have been installed correctly and are found in the correct folders:

https://www.forum.rme-audio.de/viewtopic.php?id=5004

If you ever had a different RME card with an older driver in that system make sure no other files are present that could interfere with the latest driver:

- in folder /System/Library/Extensions nothing should be found that is named like "Hammerfall DSP" or "HDSP" or "HDSPMADI"

- instead "HDSPMADI.kext" must be found in folder /Library/Extensions (not /System/Library...)
- in Applications "HDSPe Settings" and "Totalmix" must be present. NBot other applications that have "Hammerfall" or "HDSP" in their name
- in folder "/Library/Audio/Midi Drivers" you should find "HDSP MADI MIDI.plugin"
- in folder "/Library/LaunchAgents" you should find "de.rme-audio.hdspAgent.plist"

MC - thanks again for your time and effort.  I find no files or folders similar to what you describe in the locations you mention.  No RME card has been installed in this MacPro before the HDSPe and the hard drive was wiped clean and El Capitan was installed in November 2015.  None of the Hammerfall or Total Mix files or folders exist on the computer. 

I am somewhat familiar with these files as I have had a HDSP 9632 in a PC i also own - it was always a relatively cooperative system. 

If the 4.06 driver installation package was supposed to install these files, why would they not be there?  after running the installer, it indicated "installation was successful."  also, what do you think the flash update tool Error message might indicate?  Do you still believe i have to flash this card in a different computer, even though the flash update tool runs on EC ?  if that needs to happen, i believe i need to send the card back to Sweetwater Music to let them handle it.  Thank you very much again - i hope your week is going well otherwise.

MC - yes, I check in the directories you mentioned and neither the files nor any folder/subfolder were there - the just didn't get created.  i am sending the card to Sweetwater.  the fact that the Mac knows the card is in the slot, but the drivers and flash update tool do not "connect" to it is a mystery...since the machine is aware of the card in the slot and the flash update tool runs in EC, why wouldn't the firmware update be possible...the driver "installation was successful."  if flash depends on driver, then all tools would seem to be in place.  as you suggest - perhaps the card is defective. 

i've purchased two cards from RME...i hope my random sample rate is not 50%.  very frustrating...

thanks you again for your time and insight, MC.  I understand that Jared, the tech at Sweetwater who worked remotely on my machine Saturday has been in contact with RME.  If you like, I will let you know how this gets resolved. 

Cheers,
Marc

Sorry, but there is nothing we can do then. This combination works in our lab, it seems to work for Sweetwater, so it looks like there is something special in your system causing this. I would grab a blank hard drive and install the OS to see if the problem persists.

The problem seems to be the driver installation, not the hardware or the driver itself. The flash update is a separate thing and requires a working driver to be able to access the card. So whatever the Sweetwater tech did, it was not the flash update.

If the installation routine runs and says it's done its job, but no files end up on your hard drive, then you have some kind of permissions problem or the like, not something that is in any way related to RME driver, software or hardware compatibility with EC. Make sure you are logged on with an admin account. Ye aulde "repair system permissions" advice no longer seems to be part of EC, though. (http://www.howtogeek.com/230424/how-to- … -shouldnt/)

This may not be something we can fix for you. Instead of buying a new blank disk, you could also create a new partition onto which you can install a fresh system to test - settings and programs can be migrated later.

Regards
Daniel Fuchs
RME

MC - do you know: has this card been tested in a MacPro PCIe desktop running EC? just curious...or are you testing in some other EC environment...?

Also, please understand my previous post: what you've suggested about files not getting written to hard drive due to some permissions issue - if that's possible, it would certainly seem to explain some things failing to "work."  i am not trying to question it but am frustrated that, if this is actually what is (not) going on, then i really really would have hoped the "messages" from the driver pkg install would have indicated there was a permissions problem rather than indicating "install was successful."  i hope you understand.  thank you again for your time and insight. 

Marc