When I check the Hardware/Diagnosis page in the Options I can scroll through the Test Results. I'm not sure if I'm checking the correct thing, or if the test results are per channel. However the results that I can look at are here:

16175
FFFF
FFFF
18
0
216

The EQ and Dynamics work flawlessly and sound great. All the channels sound great as well, it's just in the Reverb and Echo portions of the DSP.

When I originally connected the unit, I am not aware what the Firmware versions were, but the Reverb gave me a small amount of crackling noise when it was engaged. It didn't do much else, and certainly did not present any 'reverb' type effect to the signal. The Echo did basically nothing. I upgraded the firmware DSP to 1.62 and the Reverb behaved the same. However, with that version, the Echo gave me massive amounts of White noise and pegged the FX Out meter to full red, both channels when engaged. I upgraded the firmware again to 1.63 on the DSP, and the results flip flopped. The Reverb gives me massive White noise and pegs the FX Out meters to full red, while the Echo only presents static noise but it doesn't kill the signal like the Reverb does.

Thank you MC for all the help. It's very much appreciated to get good support. I will check for local service center and go from there.

The latter.