1 Topic by babbo.loop11 (edited by babbo.loop11 2019-04-01 14:14:26)

  • Registered: 2019-03-31
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Topic: fireface 400 and windows 10 problem

hay everybody!
im having some isseu on windos 10, imidiatly when i turn the FF 400 on, my PC (i7 16g ram) just freezes. i had to shut it down manualy...
and also i canot exess the RME settings, it just wont open.
i think i tryed every hardware/software fixing posibility that can make this problem including legacy update to my TI pciE card.
i know it related to windos hardware becous it works just fine on my macbook pro.
what could be the problem??
                                             thanks, yahav.

  • ramses
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Re: fireface 400 and windows 10 problem

Which Win 10 ?
Which Chipset on FW400 card ?
Did you try the Win10 FW legacy drivers (google for that).

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13

3 Reply by babbo.loop11 (edited by babbo.loop11 2019-03-31 17:28:34)

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Re: fireface 400 and windows 10 problem

windos 10 pro 1709 16299.125
TEXAS INSTRUMENT chipset(how do i know the specipics)
i have update to legacy driver and stil the same..

4 Reply by ramses (edited by ramses 2019-03-31 17:44:49)

  • ramses
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Re: fireface 400 and windows 10 problem

> ... just freezes. i had to shut it down manualy...
You has to power it off, right ? If Windows is frozen, then a clean shutdown is very unlikely.

> windos 10 pro 1709 16299.125
Quite old but should not be an issue

> TEXAS INSTRUMENT chipset(how do i know the specipics)
You look either on vendors webpage or look at the card itself.

> i have update to legacy driver and stil the same..
Not sure whether we talk about the same. URL please.

I mean this one
https://www.studio1productions.com/Arti … wire-1.htm

and you know that you have to enable it in device manager ?

As a last step eventually Win10 upgrade to latest version, make a backup 1st (using ie Macrium Reflect).

What would be interesting to know .. whether this is now a sudden problem ?
Did the FW card / RME device ever run stable on your Windows system ?
Or did this happen i.e. after upgrade from Win7 to 10 ?

Ever tried a clean Win7 or Win10 installation ?

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13

5 Reply by babbo.loop11 (edited by babbo.loop11 2019-03-31 17:46:30)

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Re: fireface 400 and windows 10 problem

i update from here: https://support.microsoft.com/en-us/hel … s-8-1-or-w
followed some youtube video

6 Reply by ramses (edited by ramses 2019-03-31 17:50:15)

  • ramses
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Re: fireface 400 and windows 10 problem

babbo.loop11 wrote:

i update from here: https://support.microsoft.com/en-us/hel … s-8-1-or-w
followed some youtube video

Most likely invalid approach, this driver is for Windows 8/8.1.
That would explain the freezes.

In Win10 a lot changed, I would not expect older driver to run ...

Back out this installation and use the Win 10 legacy driver I proposed in the posting above.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13
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Re: fireface 400 and windows 10 problem

it is the first time that im using win 10 with ff 400..

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Re: fireface 400 and windows 10 problem

i will check it out... thank so much

  • ramses
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Re: fireface 400 and windows 10 problem

babbo.loop11 wrote:

it is the first time that im using win 10 with ff 400..

ok, thanks, see my post #6, this could most likely be the root cause.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13

10 Reply by babbo.loop11 (edited by babbo.loop11 2019-03-31 17:56:10)

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Re: fireface 400 and windows 10 problem

i see that on your link its says If you are running Windows 10, you will need to use the Windows 8 / 8.1 Legacy driver.  So follow the same steps as Windows 8 / 8.1.
so... its soposed to work..

11 Reply by ramses (edited by ramses 2019-03-31 17:58:10)

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Re: fireface 400 and windows 10 problem

babbo.loop11 wrote:

i see that on your link its says If you are running Windows 10, you will need to use the Windows 8 / 8.1 Legacy driver.  So follow the same steps as Windows 8 / 8.1.
so... its soposed to work..

OK, Plan B: Did you also read that part of the webpage ?

"Note: I received an email from Mike Tilka and he was having a problem getting the FireWire port working on his Dell XPS 8100 and on an Gateway computer with the drivers from above.  He said he needed to get the driver from this link for his computers:

http://www.driverscape.com/manufacturer … s-8100/134

If you have a Dell or a Gateway computer and the above fix doesn't work for you, then you might want to try the above link."

Plan C: make backup and upgrade to the latest Win10 and repeat the procedure
a) with the M$ driver
b) with the driver of the other URL

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13
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Re: fireface 400 and windows 10 problem

i use HP comuter... i wiil check it..im updating win 10 now lets see thanks!!

  • Registered: 2019-03-31
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Re: fireface 400 and windows 10 problem

hay thare!
so i tried evrery thing on the list and didnt manage to make it work but we do have progress...
now when i turn the ff 400 on, the win not freezes and when i plug my headphons and mic i was able to here and to get signal and even to open rme settings and to turn on phantom power...
the farest i did get is to open cubase pro 9.5 and to choose to activet the ff asio driver and in the moment its starts its freezes!!
so somthing is correct but still have broblem to get it work..
any ideas?

  • ramses
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Re: fireface 400 and windows 10 problem

sorry no.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13
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Re: fireface 400 and windows 10 problem

Can you find out specifics about the FW chipset here?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

16 Reply by babbo.loop11 (edited by babbo.loop11 2019-04-02 13:42:34)

  • Registered: 2019-03-31
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Re: fireface 400 and windows 10 problem

the specifics of the chipset are TI xi02200a

  • Registered: 2019-03-31
  • Posts: 12

Re: fireface 400 and windows 10 problem

the specifics of the chipset are TI xi02200a

RME Support wrote:

Can you find out specifics about the FW chipset here?


Regards
Daniel Fuchs
RME

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  • Registered: 2007-04-10
  • Posts: 9,705

Re: fireface 400 and windows 10 problem

This one is known to cause problems, the exception among TI chips. You could try to use a PCIe Firwire card with a different chip.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2019-03-31
  • Posts: 12

Re: fireface 400 and windows 10 problem

ok, thanks.
there is no way to make both work together?
which chipset is recomanded fo FF 400 and windows 10?
what if i will install windows 7 on my computer?

RME Support wrote:

This one is known to cause problems, the exception among TI chips. You could try to use a PCIe Firwire card with a different chip.


Regards
Daniel Fuchs
RME

  • ramses
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Re: fireface 400 and windows 10 problem

https://www.heise.de/preisvergleich/exs … 75938.html

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub13
  • Registered: 2019-03-31
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Re: fireface 400 and windows 10 problem

ok, thanks for your help! i just ordered this one from ebay... hope it will match... i will update.. thanks!

ramses wrote:

https://www.heise.de/preisvergleich/exs … 75938.html