• hag01
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  • Registered: 2018-07-16
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Topic: Distoreted sound with XLR outputs

The distortion begins after few minutes of listening to music(RME Speakers).
I suspect this is a driver issue.
I have windows 10 version 1809.

  • From: Germany
  • Registered: 2007-04-10
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Re: Distoreted sound with XLR outputs

No known "driver issues" here - which device does this refer to?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

3 Reply by MC

  • MC
  • MC
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Re: Distoreted sound with XLR outputs

Babyface Pro, I guess. Check the USB error display in the Settings dialog, then check everything, from USB cable to different USB port to your computer's DPC performance. This is NOT a driver issue.

Regards
Matthias Carstens
RME

MC's Website

4 Reply by hag01 (edited by hag01 2019-05-14 11:08:28)

  • hag01
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Re: Distoreted sound with XLR outputs

Yeah Babyface Pro.
Maybe it has something to do with my new Eaton ups(USB power)?

  • hag01
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Re: Distoreted sound with XLR outputs

MC wrote:

Babyface Pro, I guess. Check the USB error display in the Settings dialog, then check everything, from USB cable to different USB port to your computer's DPC performance. This is NOT a driver issue.

No error displayed on the software side.

6 Reply by MC

  • MC
  • MC
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Re: Distoreted sound with XLR outputs

Then it may be a software performance problem where the buffers go out of sync. You still will have to check your system...

Regards
Matthias Carstens
RME

MC's Website

  • hag01
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Re: Distoreted sound with XLR outputs

Is there a way to tell whether it is a hardware issue?

Maybe the Babyface Pro itself is malfunctioning?

I guess only in laboratory it can be checked...

hmm

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,774

Re: Distoreted sound with XLR outputs

Can you test the unit with another computer or standalone (as DA converter)?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • hag01
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Re: Distoreted sound with XLR outputs

RME Support wrote:

Can you test the unit with another computer or standalone (as DA converter)?


Regards
Daniel Fuchs
RME

Actually I used it with some laptop only with headphones not long ago, no problems at all, with the same USB cable I use now.

How likely would you think that my XLR cables are the source of the problem?

I hope I'm not nagging with stupid questions...

Also when I use "RME Speakers", I see in Total Mix that it sends to some channel that I don't use and not connected to my stereo system.
(RME Speakers is for XLR outputs for my stereo system).

  • hag01
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Re: Distoreted sound with XLR outputs

Oddly with the new driver I don't have this problem so far.
Also Windows 10 got some serious update lately.