• Registered: 2019-11-09
  • Posts: 1

Topic: HDSPe AES Issue with Dell Precision 3630

Hi guys, I've been having issue with the HDSPe AES card with the Dell Precision 3630(spec as below), it constantly crack while playing, meanwhile had plug in a cheap Focusrite 2i2 and it works perfectly. There are 10 rooms being setup up and it all having the same problem.

Precision 3630 Tower
Intel Xeon E-2124G, 4 Core, 8MB Cache, 3.3GHz, 4.3Ghz Turbo
16GB (2x8GB) 2666MHz DDR4 UDIMM Non-ECC
2 x 3.5" 1TB 7200rpm SATA Hard Disk Drive
8x DVD+/-RW 9.5mm Optical Disk Drive
Integrated NIC included
Dell Wired Mouse MS116 Black
Dell Wired Keyboard KB216 Black (English)
Waves Maxx Audio
RAID 1 Configuration
Windows 10 Pro for Workstations (up to 4 Cores) English
Windows 10 Pro,WKSTA OS Recovery 64bit - DVD (RS3 1017)

The output goes to Studer Glacie. Hope to hear from you a.s.a.p as we are in the midst of a broadcast installation work.

2 Reply by MC

  • MC
  • MC
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 24,837

Re: HDSPe AES Issue with Dell Precision 3630

The Dell needs either driver updates or different BIOS settings or a BIOS update. As posted by another forum member:

----------
I have a HP Z240 Workstation with Windows 10 Pro, in Standard Bios Configuration RME AIO was  not recognized. I changed the Bios Settings for PCIe Bus:
Early PCIe delay from disable to enable
PCIe Slot System from Auto to Gen1
Save and Reboot
AIO Card was recognized and works fine :-)
--------------

If you don't find something suitable in the Dell BIOS try at least all available PCIe slots, one of them might work better. After that you have to contact Dell, we can not fix PCIe interruptions on their side.

Regards
Matthias Carstens
RME

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