• Registered: 2019-11-13
  • Posts: 25

Topic: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Hello,

(i'm french sorry for my english)
I'm new here ! I bought a Fireface UC like 2 years ago and never used it except to listen sound from my computer via usb (never plugged a mic on it by exemple). When I listen music on my computer or any random internet source (Yt or streaming), sometimes, it suddently goes 100% panned on the left with 100% volume which is very scary because it's very loud! It happens more and more often theses days I don't know why. Everything is updated...
I'm on win7 64bit, i7 4790k 16go ram ddr3, ga-h97m-hd3, nvidia gtx970 4go, yamaha hs5 x2 + hs10w
All the wires are stock wires.

Please help me !
Thanks

  • Jeff
  • Jeff
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Hi Pierre,

Sorry to hear about this. Does it happen while there is MIDI activity from a keyboard or controller? TotalMix FX could be reacting to MIDI CC data. Please check TotalMix FX menu: Options > Enable MIDI Control should be OFF.

Regards,
Jeff Petersen
Synthax Inc.

Jeff's Website

  • Registered: 2019-11-13
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

"Enable MIDI Control" is OFF. Also, I have no midi controler plugged to my computer
It comes from nowhere !

  • Jeff
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

What is the driver version and firmware (hardware) revision shown in the Fireface USB settings app?

Regards,
Jeff Petersen
Synthax Inc.

Jeff's Website

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

I'm not sure how to know it but when i hit Help > About , it says :
RME TotalMix FX
Version 1.43
Copyright © RME 2009-2017

  • Jeff
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Not in Totalmix, please check the Fireface USB Settings app as I directed. But TotalMix v1.43 is old and outdated.

Regards,
Jeff Petersen
Synthax Inc.

Jeff's Website

  • Registered: 2019-11-13
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

I don't have Fireface USB settings, how can I have it ?

  • Registered: 2019-11-13
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

https://zupimages.net/up/19/46/005c.jpg this is how it looks when a bug occurs

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

How to update totalmix fx ? I tried on this website, didn't worked

  • ramses
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

PierreMartin wrote:

How to update totalmix fx ? I tried on this website, didn't worked

It is part of the driver, so perform a driver update.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14
  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

I tried to update the driver from rme website, it didn't worked. I'm ok with updating driver I'm doing it for all the components and softwares of my computer.

  • ramses
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Whats the filename of the driver ? driver_usb_win_1168.zip ?
And what exactly didn't work ?

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14
  • Registered: 2019-11-13
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

fut_usb_win.zip
I didn't found driver_usb_win_1168.zip
I set up the driver, it told me to restart totalmix fx, then nothing happened after the restart. Same version.
Where can i find totalmix fx driver update ? Thx
The bug happened twice yesterday

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Please i want to update my driver ? Where can i find it ?

  • Registered: 2019-10-01
  • Posts: 675

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Hello!

Here it is:

https://www.rme-audio.com/fireface-uc.html

Under "Drivers" Tab
You will also need the "Flash Update" Tool

RME Gear: Digiface USB, HDSP 9632
  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Thx ! everything is updated now and I hope this bug will not occur anymore !

17 Reply by PierreMartin (edited by PierreMartin 2019-12-20 14:44:03)

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

https://zupimages.net/up/19/51/qcqe.jpg
everything is updated
a bug occured right now

edit: a second bug just came 2 min later

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Another bug ... Do I have to resell it and go buy a different brand ?

  • From: France
  • Registered: 2013-10-18
  • Posts: 55

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Did you try your Fireface UC on a different computer ? Mac or PC ?

Bertrand Allaume

Megalobass's Website

  • Registered: 2019-10-01
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

Hello!

It looks like internal loopback is turned on?
Can you perform a Reset mix on TotalMixFX?
It's under Options -> Reset Mix -> Total Reset

And could you, also, post a screenshot of Matrix View?

RME Gear: Digiface USB, HDSP 9632
  • Jeff
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Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

When the middle row meters are showing only left side, that comes from the computer playback and not the Fireface UC. The middle row shows the signals coming into your UC via USB connection. So this looks like a problem with the software source.

Regards,
Jeff Petersen
Synthax Inc.

Jeff's Website

  • Registered: 2019-11-13
  • Posts: 25

Re: RME Fireface UC with TotalMixFX bug: 100% volume 100% left suddently

I changed my computer it never occured again so i don't know...