1 Topic by nyngk (edited by nyngk 2020-08-11 01:17:43)

  • nyngk
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Topic: Babyface - no stereo on playback

Hello everybody,

I‘m a happy user of the the babyface. 2 days ago I recognized that playback on my daw didn‘t work anymore. Also simple playback of an mp3 file didn‘t work. After disconnecting and reconnecting the babyface from the usb ports the audio works again. Unfortunately everything now plays in mono. This concerns songs on daw and also mp3 files or youtube videos. I tried a full reset via totalmix but nothing changed. Also uninstall and reinstall of the driver didn’t work. The last thing I tried was to update the firmware with no success. So now I need advice on what else I could do. I just hope it‘s not a hardware defect.

Setup: lenovo laptop, windows 10, babyface, reaper

Every hint is much appreciated.

Nyngk

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,702

Re: Babyface - no stereo on playback

Which driver version is installed here? Does the issue affect both speakers and phones? Are things in mono in the software playback section of Totalmix also?

Regards
D. Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

3 Reply by nyngk (edited by nyngk 2020-08-12 00:37:49)

  • nyngk
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Re: Babyface - no stereo on playback

Thanks for your reply.
- Driver is 1.168
- Firmware ist rev. 225
- Totalmix Fx 1.61

Just discovered that AN 1/2 plays in stereo. So my problem concerns both headphone outputs PH 3/4.

>>Are things in mono in the software playback section of Totalmix also?
Not sure how to answer this.

This is how it looks like when playback via DAW

https://www.dropbox.com/s/wxjss3bfma2qckj/Totalmix.PNG

Thanks for reading.

Best regards,
Pechsiam

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,702

Re: Babyface - no stereo on playback

What exactly is connected to these outputs?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • nyngk
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Re: Babyface - no stereo on playback

- The AN1/2 are connected with a pair of monitors (Dynaudio BM5 mk3)
- Phone 3/4 is connected to a headphone (Bayerdynamic DT 770)

AN1/2 works fine.

Problem is at phone 3/4 which sends just in mono.

Remarkable was an outtage of audio one day before I recognized that it‘s now only in mono. Until that time I was listening just via headphone.

Best regards,

Pechsiam

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,702

Re: Babyface - no stereo on playback

I could have a look at this remotely, see rme.to/remote

Regards
Daniel Fuchs
RME

RME Support's Website

  • nyngk
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Re: Babyface - no stereo on playback

That's a great offer, thank you very much.

I just installed Anydesk. There was an error message:

https://www.dropbox.com/s/kh6bj4b5cvr1q … k.png?dl=0

But Anydesk seems to work. It could be started and is active now. How can we proceed? Appointment?

Best regards,

Pechsiam

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,702

Re: Babyface - no stereo on playback

Send mail with the access details.... You could also try Teamviewer.

Regards
Daniel Fuchs
RME

RME Support's Website