Topic: Issues with windows 10 and ufx+
Hello everyone, this is my first post in this forum after weeks and weeks of trying to troubleshoot a problem that I had. My original set up was an ASUS TUF SABERTOOTH X99 LGA 2011-v3 Intel X99 Running Windows 7 and connected to the UFx plus on usb3 bus With no issues whatsoever. But with the lack of support for Windows 7 I decided to upgrade my system to the MSI MPG Z490 GAMING EDGE WIFI LGA 1200 Intel Z490 motherboard and a Intel Core i9-10900K 10-Core 3.7 GHz LGA 1200 125W connected to my RME ufx plus via usb3 running windows 10. Unfortunately the system did not detect the Rme on usb3 or auto. It Worked for a bit on USB 2 but stopped working after while. I called JAM industries IN MONTREAL who are the RMe distributors in Canada and they were nice enough to replace the unit for me with a new one. Again when I received a new one it worked for a while then it stopped working on USB 3 and it was only working on USB 2 Until eventually it wasn’t getting detected. So I spoke to The guys at JAM and they told me it’s not possible for two units to be defective which I understand so I decided to give the benefit of the doubt and see it for myself where the problem is coming from so I bought a new motherboard ASUS ROG Strix Z490-E Gaming Z490 (WiFi 6) LGA 1200 (Intel® 10th Gen) and a asus thunderbolt card ASUS ThunderboltEX 3-TR Expansion Card for Z490 (Intel 10th Gen CPUs) And use the same Cpu that was on the MSI. I reinstalled windows and the drivers for the mobo thunderbolt card then install the Thunderbolt card (recommended) And installed the drivers for the thunderbolt rme ufx plus. After setting the bios to see the thunderbolt my PC was seeing the RME but total mix fx and the settings for the rme were not coming up and the white light on the RME was not coming up to confirm that there’s a connection with thunderbolt. I also tried it with USB 3 using the USB 3 drivers and I have used for different kinds of USB 3 cables different length from 3 feet to 10 feet and again with no luck. Can anyone please help?
Thank you