1 (edited by Jperkins 2021-06-29 20:45:41)

Topic: AIO Pro Disappearing

I recently picked up a new AIO Pro card for my Mac Pro to use for listening to Qobuz and other sounds on my Mac because I've had the RME AES card for years and love it.

Overall it's working well but twice now, the AIO card has disappeared from being visible anywhere on the Mac (Audio MIDI Settings, any audio apps, etc.). It's just like it's not even connected.

The RME AES card is still there, and so is everything else.

Restarting and Shutting down the Mac Pro doesn't solve it. The only thing that has solved it is shutting down the Mac Pro and disconnecting the power cable for a few seconds.

Then, when I start up the Mac again, all is well...until next time.

Is this something that can be fixed with an update? Or am I trying to run too many things on the Mac Pro PCIe buss?

Here is a system report:
https://www.dropbox.com/s/qws404fiyeywr … o.spx?dl=0

And here is a screen shot of some more info:
https://www.dropbox.com/s/qws404fiyeywr … o.spx?dl=0

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

2

Re: AIO Pro Disappearing

SPX?

What firmware is in use? We had a lot of updates since the card was released, currently on 21.

Regards
Matthias Carstens
RME

Re: AIO Pro Disappearing

MC wrote:

SPX?

What firmware is in use? We had a lot of updates since the card was released, currently on 21.

SPX is some kind of report for the Mac I believe.

I am using Rev 21 which I installed the day it arrived a few weeks ago.

I also have an RME AES (and the daughter card) in the same Mac if that matters.

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

Re: AIO Pro Disappearing

And so far it has only happened twice in roughly 3 weeks, and at least I know how to solve it. I was just reporting it here to see if it has happened to anybody else.

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

Re: AIO Pro Disappearing

I just had another case where the AIO was visible and selectable but it was not outputting anything via SPDIF. I powered down the Mac Pro, disconnected the power cable (which produces a faint click telling me it really powers it all down), and the restarting the computer and the sound was back.

My RME AES worked the entire time so this seems tied to the AIO card somehow.

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

6 (edited by Jperkins 2021-07-05 15:17:12)

Re: AIO Pro Disappearing

This is happening more often. It seems to happen after I let the computer sleep or whatever happens when I walk away for a few hours.

I noticed that when the issue came back, this is what the HDSPe app said:
https://www.dropbox.com/s/z9lgmjvyd9ts7 … M.png?dl=0

After shutting down the computer and disconnecting power and rebooting, here is what it says:
https://www.dropbox.com/s/bcqu6qrn2mfaz … M.png?dl=0

Notice that when I have the issue it says Firmware 0

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

Re: AIO Pro Disappearing

Twice this week I've had the AIO card stop transmitting audio, and when I check the app is says Rev. 0.

Is there anything that can be done to prevent this from happening? The only fix on my end is to shut down the Mac Pro, and then disconnect the power cable to fully remove power, and the restart.

Here is what the app shows:
https://www.dropbox.com/s/m1acsyfsqfsx6 … M.png?dl=0

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/

8

Re: AIO Pro Disappearing

We are currently working on that subject. I'll keep you updated as soon as news arrive.

Regards
Matthias Carstens
RME

Re: AIO Pro Disappearing

MC wrote:

We are currently working on that subject. I'll keep you updated as soon as news arrive.

Thanks! The AES card that I've had for a few years now is always perfect. It's the newer AIO Pro that seems to keep doing this now and then.

http://www.mysteryroommastering.com/
http://www.justincarlperkins.com/