You need to check levels.
- HW Inputs
- SW Playback Channels
- HW Outputs
are in use in your scenario ?
Tell the names of the Channels, so that we can name them more specific when troubleshooting further.
You said that the Input Levels in your DAW are fine.
In this case I would assume, that something happens inside of your DAW that reduces the level.
Are you aware of the signal flow ?
Everything which is connected to the inputs of your recording interface is shown in TM FX in the Top Row "HW Inputs".
This input signal will always be passed through to the application (DAW) unaltered, always.
The Main Out of your DAW is most likely AN1/2.
So the output Signal will be shown in TM FX in the Middle Row unter SW Playback Channel AN 1/2.
This you route finally to an HW output of your choice.
Now check the HW output / submix (bottom row).
Ensure that TM FX operates in submix mode (see upper right).
Click to the channel HW Output AN1/2 in the bottom row (assumed that your Monitors are connected to this output).
Now you see the submix for your monitors (see fader positions of HW inputs and SW playback channels,
esp. for those channels where you see a signal).
Ensure, that you hear the signal coming from your keyboard
- either directly from the HW inputs (HW input 3/4, top row)
- or from the DAW (application) via SW Playback Channel 1/2 (the main output of your DAW, middle row).
You can change between these 2 basic scenarios by
- setting HW input to 0dB and by turning down SW Playback channel (monitoring with near-zero latency)
- turning down HW input and setting SW playback channel to 0dB (now you hear via DAW with the usual RTL.
If the signal coming from the DAW is lower, then you have done something inside of the DAW which makes the signal weaker. This can be fader settings or plugins that you use in the channel of the instrument or in the main output of the DAW, you need to check that.
You should be able to detect this easily by watchting / comparing the level of HW input and SW playback channel.
I am aware of the signal flow. I am in Submix. I now have turned my DAW off completely and just using the Fireface in standalone to help troubleshoot faster.
I have a NORD going in MONO to the back of the Fireface in INPUT 1, in TotalMix this is AN 1/2.
My monitors are hooked up to the back of the fireface in OUTPUTS 3 and 5, in TotalMix this AN 3/4 and AN 5/6. EDIT: I should probably be using my splitter to just have one output from the fireface going to both monitors, no?
In TotalMix, I select HW OUTPUTS 3/4 and 5/6 and raise them to about 0. I raise the HW INPUT to about 0 as well.
It works, I get nice clear audio but it's quiet. Like I have the NORD turned up to 100% volume and my input signal in TotalMix shows I am only hitting about -30 dB.... about 1/3 of the way up. At 50% volume on the keyboard, where I normally play with headphones, TotalMix is registering about -50 dB... pretty damn quiet. I feel like it should be clipping way above 0 at these settings.
Still reading the manual word for word trying to get this fixed. Also playing with the MAIN fader in TotalMix does nothing. Shouldn't pulling the MAIN fader down cut out all input signal volume? Not that concerned about this part yet.
Thanks for any help.
EDIT: also while testing just now... my AN 5/6 HW OUTPUT just cut completely out and I lost all signal to the right monitor, while not clicking on anything... I reset the whole mix board in options, and this gave me audio back in 5/6 but not 3/4 OUTPUT... pulled everything out, replugged back in, reset totalmix and now I'm back to where I was. Working signal and audio in both monitors but just quiet.
I just pulled up Ableton again to check and I have perfectly good and loud audio coming through the SOFTWARE PLAYBACK section with no issues.... I'm at a loss..
I have set HW INPUT Gain to 12.0 (100%) and the LoGain to +4dB as the first poster suggested and that kind of gets me almost to where I feel it's loud enough but I feel like I shouldn't have to set the Gain all the way to MAX just to get an almost proper signal level.
If someone wants to make some money and work with me on getting my whole set up and signals working correctly I will pay fairly.