Topic: Digiface Dante seen but not Configurable in Dante Controller

HI:  I purchased 2 RME Digiface Dante recently, but I can only get one of them to work.  I have tried connecting via USB as well as ethernet.  Installed the Bridge9999 driver successfully etc.  I have swapped those Dante interfaces (eliminating software errors) to different computers and the result is always the same, the same Digiface can't be configured in Dante Controller, leading me to assume it has to be a hardware issue.  The Device View for the troubled Digiface only has the Status, Device Config and Network Config Tabs, and none of them allow me data entry. Sample rate field displays "Retrieving model info, please wait ..."

The firmware for both interface is 54, and the driver is 3.28