Topic: babyface pro fs issues hardware .... I guess

all of a sudden my right XLR output on the BBF stopped working.
output level display is showing correct.
Headphone output is working correct.
I'm afraid it's some hardware thing.
Out of warranty of course .
any idea ?

Re: babyface pro fs issues hardware .... I guess

Swapped cables to make sure it's this specific output? If so, please contact the retailer or local distributor for service options.

Regards
Daniel Fuchs
RME

Re: babyface pro fs issues hardware .... I guess

Sent the BBF to my retailer to get an RMA. quote for repair is 432 euros !!!
No other explanation. I think that's ridiculous. What if it is a component failure from the manufacturer.
I mean, I own several RME and other interfaces. I have 30 years of experience in digital hardware. I know how to deal with this and I don't remember I abused the BBF

Re: babyface pro fs issues hardware .... I guess

...out of warranty...
What is your expectation for repair ?

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: babyface pro fs issues hardware .... I guess

for me, out of warranty means I get to look inside the box smile

although, I've read posts that opening up a BBF isn't as easy to the uninitiated as it may appear

6 (edited by waedi 2023-06-08 20:57:16)

Re: babyface pro fs issues hardware .... I guess

You can lift off the big wheel knob with two credit cards,
The rubber feet are glued over the holes where the screws are, simple philips screwdriver.

M1-Sonoma, Madiface Pro, Digiface USB, Babyface silver and blue

Re: babyface pro fs issues hardware .... I guess

cool. thanks for the info waedi!

Re: babyface pro fs issues hardware .... I guess

waedi wrote:

...out of warranty...
What is your expectation for repair ?




at least a detailed report instead of just a quote.
Then I can start brainstorming.

9

Re: babyface pro fs issues hardware .... I guess

Where exactly did you send the BF Pro to? Got a serial number?

Regards
Matthias Carstens
RME

Re: babyface pro fs issues hardware .... I guess

Matthias , I have send you an email.