• Registered: 2023-09-24
  • Posts: 8

Topic: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

Hello,

I have just purchased a Mac Studio and tried to connect my RME FIREFACE UFX+ audio interface to it, but it doesn't seem to connect to the Mac. I am providing all the details below:


Chip: Apple M2 Ultra
Memory: 64 GB
Startup Disk: Macintosh HD
macOS Ventura - Version: 13.6

RME FIREFACE UFX+

Fireface USB
Firmware: v54
Driver: v4.08

Please also take a look at the attached image here: https://i.imgur.com/svInSak.jpg showing how the Mac appears to recognize the audio interface as frozen.

Please note that the connectivity is set up correctly, and the audio interface seems to pick up a signal when I play a YouTube video, but there is no sound either in the speakers or headphones.

https://i.imgur.com/IkwIQRF.jpg


Any idea why this happens and how it can be fixed?

Thank you,
Marius M.

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,487

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

A screenshot of Totalmix while music is playing would be helpful.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

3 Reply by TheArtMusicRecords (edited by TheArtMusicRecords 2023-09-24 22:16:51)

  • Registered: 2023-09-24
  • Posts: 8

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

Of course: https://i.imgur.com/ze5YIlG.jpeg

I can send screenshots with other settings or even a video.

Thank you!

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,487

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

The routing seems to be ok, there is signal on the output channel.
The photo is not sharp unfortunately.
Is the headphone assigned in the control room ASSIGN ?
Is the main-out assigned to the output where the speakers are connected ?

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2016-06-14
  • Posts: 1,142

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

TheArtMusicRecords wrote:

showing how the Mac appears to recognize the audio interface as frozen.

What do you mean by that?

As far I can see on your screenshots, all is ok. You have to click on the hardware output channel you have in use for your speakers, then raise up the fader of the software playback channel.

UCX - FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2
  • Registered: 2023-09-24
  • Posts: 8

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

I have attached clearer images below:

1). https://i.imgur.com/hnlbJ53.jpg
2). https://i.imgur.com/b4YcQB4.jpg

Additionally, something quite funny and amazing is that while I was recording the video tutorial below to demonstrate how I navigate through the settings, I managed to make the headphones work.

The Video URL: https://we.tl/t-NEkww6K5ly

Even though I went through the settings before posting here, I was only able to make it work in this video by activating CUE.

Thank you for the prompt response and involvement. I really didn't expect to resolve it so quickly.

7 Reply by waedi (edited by waedi 2023-09-24 23:04:34)

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,487

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

You have assigned the Phones 1 to the Adat 9/10 but it should be assigned to PH9/10 !

https://i.ibb.co/m9HRgJr/PH910.jpg

Then look where the loudspeakers are connected.

In the ASSIGN make Main-out assign to that output and route music there.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2023-09-24
  • Posts: 8

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

I understand now. It's something to keep in mind for next time. Thank you for your great help, waedi !

  • Registered: 2023-09-24
  • Posts: 8

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

Everything is working perfectly now, both the speakers and the headphones. Everything was fixed by simply applying the correct settings from TotalMix FX above. Thank you again and have a great week!

  • waedi
  • DAW Mastermind
  • Offline
  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,487

Re: [Solved] Connect RME Firface UFX+ Audio Interface to Mac Studio Issue

Glad you can use the gear !

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue