You are not logged in. Please login or register.
RME User Forum → FireWire & USB series → Cosmetic factory scratch on my UCX II [Solved]
Hi, I just noticed on my UCX II which is not cheap at all comsmetic fault from factory because I still got that protective foil on my display. While I was googling something about RME I noticed that non of UCX II have that scratch. And I just got out of warranty...
First they were damaged screws, and now I noticed this, I hope that inside everying is ok.
It's scratch inside, under the plastic, foil doesn't have to do anything with it. It's manufacturing fault.
I was thinking all the time it was part of design, and now I noticed it's not. Man, I bought this new expensive device with so many esthetic faults on it, from start.
It's scratch inside, under the plastic, foil doesn't have to do anything with it. It's manufacturing fault.
Why then you waited until the warranty expired?
Man, I bought this new expensive device with so many esthetic faults on it, from start.
Why then did you not exchange it immediately, waiting instead for a couple of years? And the main aesthetic fault is that you put this "new expensive device" on these ugly cheap booze corks.
I was thinking all the time it was part of design, and now I noticed it's not.
Oh yeah, of course.
What is the point of your rant, exactly?
It's scratch inside, under the plastic, foil doesn't have to do anything with it. It's manufacturing fault.
I was thinking all the time it was part of design, and now I noticed it's not. Man, I bought this new expensive device with so many esthetic faults on it, from start.
If you could live with it without problems for two years, or so.... And no problem.... Just keep thinking it is part of design as you have been doing till recently.... And no problem, again.
Thermaltake wrote:It's scratch inside, under the plastic, foil doesn't have to do anything with it. It's manufacturing fault.
Why then you waited until the warranty expired?
Man, I bought this new expensive device with so many esthetic faults on it, from start.
Why then did you not exchange it immediately, waiting instead for a couple of years? And the main aesthetic fault is that you put this "new expensive device" on these ugly cheap booze corks.
I was thinking all the time it was part of design, and now I noticed it's not.
Oh yeah, of course.
What is the point of your rant, exactly?
Didn't saw other UCX II devices couldn't compare it to any other.
It's heating too much that's why I put it on corks.
Oh yeah I did.
My point is when someone is spending that much money on device to check it thoroughly and compare it to pictures on internet to see if anything is off like mine was. I already have damaged screws on device, MC contacted me and some firm send me new ones, and now I noticed this...It looks like this device was assemble by someone who is very unprofessional.
Didn't saw other UCX II devices couldn't compare it to any other.
Well, it seems to me, the picture of device is on the box and also on user guide. And also on RME web pages, e-shop webs and so on.... Simply everywhere.
But, if it was OK for you for two years (guarantie period) or so, why is it suddenly problem now?
And, is it brand new, or discounted unit? As others already mentioned, you should blame the seller, if seller sold it as brand new.
Thermaltake wrote:Didn't saw other UCX II devices couldn't compare it to any other.
Well, it seems to me, the picture of device is on the box and also on user guide. And also on RME web pages, e-shop webs and so on.... Simply everywhere.
But, if it was OK for you for two years (guarantie period) or so, why is it suddenly problem now?
And, is it brand new, or discounted unit? As others already mentioned, you should blame the seller, if seller sold it as brand new.
Store from the start said I'll have to wait for new screws 3 months or so and that they will call me. And I did wait and they never call so I call them and they told me again I'll have to wait a bit more, making idiot out of me, btw I'll never bought anything again from that store(Audio Pro). And waiting for screws 3 months is just ridiculous, so I opened topic here then MC helped me with screws.
And now I just accidently found out about this scratch from inside of display so I couldn't do it if I want to.
Well, you should send it back to them within 14 days since the purchase, if they were not able to send screws right away...
If it is still in guarantie, you may send it back. But it will be hard to proove, you did not make the scratch.
But from what you describe, the store does not do, what it should do.... It is advisable to purchase from certified dealers. Others may sell shadow import pieces with questionable guaranty conditions.....
But from practical side of things. While the scratch may be "unpleasant" it has no influence on the sound. And if you sell secondhand one day..... Someone might mind it, but most people understand, that used gear may have scratch here and there...
Well, you should send it back to them within 14 days since the purchase, if they were not able to send screws right away...
If it is still in guarantie, you may send it back. But it will be hard to proove, you did not make the scratch.
But from what you describe, the store does not do, what it should do.... It is advisable to purchase from certified dealers. Others may sell shadow import pieces with questionable guaranty conditions.....
But from practical side of things. While the scratch may be "unpleasant" it has no influence on the sound. And if you sell secondhand one day..... Someone might mind it, but most people understand, that used gear may have scratch here and there...
Audio Pro is certified store for music equipment here in my country. Card is now out of warranty for month or so, it's working good without any problem, I just mind that outside cosmetic faults on it very much.
But I couldn't do that scratch, card was like that from factory, because it's under the plastic even the foil is still untacked.
My personal gear always looks brand new, not a single scratch on it since day 1, and this is very unpleasant because first there were screws and now I find this error, who knows what card looks from inside if some noobs assemble it, because from this it sure looks like it did.
Very unsatisfied with this, spending so much time dealing with this faults plus paying so much money for it to have so much cosmetic faults.
this is very unpleasant because first there were screws and now I find this error, who knows what card looks from inside if some noobs assemble it, because from this it sure looks like it did.
Warranty period is over so what prevents you from opening it and checking if noob assembled or not?
Card is now out of warranty for month or so, it's working good without any problem, I just mind that outside cosmetic faults on it very much.
You had two years to notice that scratch. And you could return it without any reason within 14 days since purchase... And as MS said, now when off warranty, you may have look inside the unit.
Thermaltake wrote:this is very unpleasant because first there were screws and now I find this error, who knows what card looks from inside if some noobs assemble it, because from this it sure looks like it did.
Warranty period is over so what prevents you from opening it and checking if noob assembled or not?
Will do over the weekend, no doubt. Really disappointed, spend so much money to have device with so many cosmetic errors, not cool.
Thermaltake wrote:Card is now out of warranty for month or so, it's working good without any problem, I just mind that outside cosmetic faults on it very much.
You had two years to notice that scratch. And you could return it without any reason within 14 days since purchase... And as MS said, now when off warranty, you may have look inside the unit.
Doesn't work that way here in my country, only if you buy from webshop if you buy directly in store you can't return it.
Kubrak wrote:You had two years to notice that scratch. And you could return it without any reason within 14 days since purchase... And as MS said, now when off warranty, you may have look inside the unit.
Doesn't work that way here in my country, only if you buy from webshop if you buy directly in store you can't return it.
It's no different in Germany. But every store owner knows that customers would only come into the store for advice, but would then order online (possibly elsewhere) to have the right of return if they were really so strict about it.
That's why you discuss the point beforehand and have the right of return confirmed in writing on the invoice within xx days. Or you go to another store or simply order online.
But these are all things that can be arranged in advance.
Just like the visual inspection of an appliance you have just bought.
But it's always the others' fault, isn't it?
Thermaltake wrote:Kubrak wrote:You had two years to notice that scratch. And you could return it without any reason within 14 days since purchase... And as MS said, now when off warranty, you may have look inside the unit.
Doesn't work that way here in my country, only if you buy from webshop if you buy directly in store you can't return it.
It's no different in Germany. But every store owner knows that customers would only come into the store for advice, but would then order online (possibly elsewhere) to have the right of return if they were really so strict about it.
That's why you discuss the point beforehand and have the right of return confirmed in writing on the invoice within xx days. Or you go to another store or simply order online.
But these are all things that can be arranged in advance.
Just like the visual inspection of an appliance you have just bought.
But it's always the others' fault, isn't it?
Well it is 100% factory fault.
So you should use guaranty and ask for replacement. And also, you could check it in the shop at time of purchase...
And there is still possibility, it was not new item, but returned... And previous buyer might "play" with it.
I have several RME devices, 6 or so, most even secondhand, and no scratches and so on..
So you should use guaranty and ask for replacement. And also, you could check it in the shop at time of purchase...
And there is still possibility, it was not new item, but returned... And previous buyer might "play" with it.
I have several RME devices, 6 or so, most even secondhand, and no scratches and so on..
It was new and sealed. I remove foil from the box when I unbox the card.
Goodwill arrangements are best made directly with the manufacturer.
Trying to apply pressure through a forum beforehand, is not effective and also a bad style.
Goodwill arrangements are best made directly with the manufacturer.
Trying to apply pressure through a forum beforehand, is not effective and also a bad style.
Well you need to understand me too, put yourself in my shoes I work 3 jobs so I can save some money, bought this extremly expensive card cause I been using them for years, and I found out about this cosmetic errors accidently. Non of my previous cards ever had any cosmetic errors and they were all used, this one is brand new from store. Is quality getting bad with new units ?
I don't know where to write but here, so that someone can point me in the right direction who to contact. Any suggestion ?
Obviously you would contact your local distributor, or RME support. Instead you just posted here first and did NOT ask for 'what to do' in your first posts. I understand the frustration of finding this out so late, but the proper way to handle this is contacting us and give us the information needed. Again, obviously.
I also wonder how such an internal scratch can not be noticed before the warranty period ends. I need to get a patent for that.
Anyway, I am sure if this scratch is really inside of the transparent display cover then there is a solution possible.
Whats wrong with you? Kidding?
It was new and sealed. I remove foil from the box when I unbox the card.
Never ever it was a new one...
https://forum.rme-audio.de/viewtopic.php?id=34100
Well it is 100% factory fault.
A Manufacturer would never send a unit as "new" with such screws. Or with such a visible scratch.
And I just got out of warranty...
Just..? Minimum more than 8 month...
Audio Pro is certified store for music equipment here in my country.
I can not see any "certification" on their website. And they also offer used products there...
Your thread is absolutely useless - just waste of time for everyone, who reads this, tries to understand/help/etc...
Kidding?
+1
Of course its a hoax... or trolling, whatever...
He either bought a used unit from the shops's auctions (if he ever got it from there) or he did some "experiments" by himself. Or whatever.
https://www.audiopro.hr/aukcije
Best would be to close this topic.
Feel free to send me the serial number. I find it hard to understand how you say you noticed it "accidentally" - it's right in front of you, jumps into view every time you reach for the volume control... You did notice the issue with the screws when you first bought it.
Perhaps you could also send some more detailed pictures. I can find out if that's something that can be replaced easily. You might still have to send it in.
Feel free to send me the serial number. I find it hard to understand how you say you noticed it "accidentally" - it's right in front of you, jumps into view every time you reach for the volume control... You did notice the issue with the screws when you first bought it.
Perhaps you could also send some more detailed pictures. I can find out if that's something that can be replaced easily. You might still have to send it in.
Will do, thanks.
Whats wrong with you? Kidding?
Thermaltake wrote:It was new and sealed. I remove foil from the box when I unbox the card.
Never ever it was a new one...
https://forum.rme-audio.de/viewtopic.php?id=34100
I manage to find picture when I bought it sealed with foil you can see it shining, without foil box is not shiny, new from store. Never bought from any auctions.
Finally after 5 months acryl window for card arrived. I replaced it very easily. Store want to charge me that installation 30 euros, hilarious, I replaced it in 5-10 minutes. What I noticed is that original window look so low quality compared to new one. Really strange, I attached picture so you can better see. Color, letters, even that little headphones under connector.
I saw on zip bag label saying that replacement window is rev 2.0, and on my board it's saying rev 1.1. Maybe that's why color is different.
https://i.imgur.com/HpRgMFl.jpg
And one picture from inside for those who never saw UCX II inside how it looks
Thanks for feedback.
And please excuse me for my unfriendly posts in july.
Thanks for feedback.
And please excuse me for my unfriendly posts in july.
All good nhf.
I did waited a little longer for part, but card is working normally so it was not a rush. Acrylc window was around 30 euros if anyone in future needs to replace it for some reason. My fault was that I didn't noticed it sooner when card was in warranty.
Everything is solved now thanks for help everyone.
RME User Forum → FireWire & USB series → Cosmetic factory scratch on my UCX II [Solved]
Powered by PunBB, supported by Informer Technologies, Inc.
